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Video Call speaking supervisor at British Council

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Compliance, Risk Management, Security Standards, Analytical Skills, Attention to Detail, MS Office, Inspiration, Support, Planning, Prioritization, Decision Making, Proactive Approach, Problem Analysis, Problem Resolution

Industry

Non-profit Organizations

Description

Taking continual improvement initiatives in the process. Internal Customer Focus Responds knowledgeably and professionally to enquiries within VCS, to ensure internal customers receive high quality, prompt, and timely service and/or advice. Refers on to others only complex enquiries, or those outside own area of expertise Uses a range of enquiry, research, and analytical approaches to ensure they have an accurate understanding of the internal customer's business needs and concerns before providing appropriate services, advice or problem-solving support. Minimum/essential Experience working in a busy operational environment delivering high levels of customer service. Ability to ensure compliance, risk and security standards are monitored and maintained. Desirable Analytical with excellent attention to detail. Proficient in MS office applications Ability to inspire and support people Ability to plan well and prioritize work Good decision-making Proactive approach with focus on problem analysis & resolution Language: o English C1 (Aptis, IELTS 6.5 or equivalent) o Local Language: Locally Recruited Applications are welcomed from candidates currently in this location with a natural right to work.

Responsibilities

The Video Call Speaking Supervisor is responsible for improving processes and ensuring high-quality service to internal customers. They respond to inquiries, analyze business needs, and provide appropriate support.