ABOUT US

StorageVault is Canada’s largest and fastest-growing storage company, with over 270 locations and a powerful network of residential and commercial solutions. We operate a complex ecosystem of vendor-supported applications across reservations, operations, communications, and security. With innovation and accountability at our core,
Video Surveillance and SSM- Store Security Monitoring team play a crucial role in security operations. They are dedicated, extremely detail-oriented, and effective communicators, collaborating closely with colleagues and supervisors to deliver top-quality surveillance services. Their responsibilities include managing video motion alarm activities and taking appropriate action according to established protocols. This involves monitoring security systems on-site, conducting video surveillance, and making outbound calls to dispatch Security Guards or contact Police and Fire Departments in response to alarms.

REQUIREMENTS

• High School, College Diploma
• Post secondary education in criminology or a suitable combination of education and experience an asset
• Minimum 2 years of work experience in video surveillance, alarm monitoring and at least 1 year of team leader or shift responsible experience
• Have a clean criminal record
• Excellent communication and customer service skills, with experience handling difficult cases
• Fluent in English, written and spoken
• Perfect computer skills, especially camera system, video surveillance, VMS, alarm monitoring and reporting platforms
• Willingness to learn new technologies
• Ability to operate individually as well as in a team.
  Job Types: Full-time, Permanent
  Pay: $24.00 per hour
  Expected hours: 40 per week

Education:

• Secondary School (required)

Experience:

• Hands-on Video Surveillance or Alarm monitoring: 2 years (required)
• Night shift: 1 year (required)
• Leadership: 1 year (required)

Location:

• Gloucester, ON K1B 3N9 (required)

Work Location: In perso

• Responsible for monitor certain number of locations, store, surveillance cameras and video alarm notifications along night shift (10pm-8am).
• Identify, record, document and report suspicious activity such as theft, trespassing, intrusion, unauthorized entry, property damage, vagrant, loitering, piggy backing, tailgating.
• Use 2-way audio and video equipment to warn intruders off while live crime in progress.
• In case of emergency, dispatching of calls to on-site security guard, mobile security guard. and other proper contacts (911, owner, property manager, emergency contacts) on time.
• Handling calls and emails receive from the manager, other team, clients, store team regarding incidents on site, emergency, vagrant, noise complaint.
• Leading a team (4-6 members) along night shift (10pm-8am).
• Builds strong working relationship among night shifts members.
• Provide directions and distribute assignments to monitoring agents to handle various locations, video monitoring, alarms handling, and phone calls based on current activity and staffing levels.
• Ensures all monitoring agents aware of updated protocols, SOW, SLA and preparing SOP, other procedural documents and review these with team members regularly, modify if needed.
• Periodically verify VMS (Video Management System), monitoring equipment, software function properly and notify management of any issues, concerns with equipment and setup.
• Regular check and review to each location together with other monitoring agents, to verify security concerns and correct cameras are selected.
• Follow up team member breaks throughout the shift.
• Ensures recording all activities, logs, and necessary reports properly and timely along the shift.
• Build and retain a high-performance development team by training and retaining all staff in accordance with the company policies.
• Help to identify gaps across staff and help recruit and onboard new members, build and maintain high-performing teams.
• Communicates effectively with all the locations and related customer, store team and internal departments.
• Providing solution to complaints and escalate to senior management with appropriate follow-up procedure to ensure resolution of the issue.