Video Teleconference Technician at QBE

Aberdeen, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Video Teleconference Support, Technical Troubleshooting, DISA STIG Compliance, ITSM Ticketing, JWICS, SCI Indoctrination, SCIF Accreditation, Teams Live Events, Windows Operating Systems, Network Maintenance, Hardware Installation, Security Compliance, Standard Operating Procedures, Cloud Computing Technologies

Industry

IT Services and IT Consulting

Description

Description About QBE, LLC QBE, LLC is a mission-focused technology and security solutions provider supporting defense and federal customers worldwide. We deliver high-impact capabilities where precision, accountability, and technical excellence directly support national-level objectives. #qf #qg QBE is seeking a Video Teleconference Technician to support the IEW&S contract. Responsibilities Candidate shall provide comprehensive security and video teleconference (VTC) support services, encompassing both technical expertise and security compliance. Candidate’s typical tasks include: Provide full lifecycle technical support for VTC equipment and software – including research, design assistance, acquisition support, installation, troubleshooting, maintenance, and warranty replacement – ensuring reliable operation of common-user suites and integrated systems. Align managed systems concerning Windows Operating Systems, images, containers, PODs, Nodes, or other applicable cloud computing technologies, registered applications, and supporting application technologies to comply with current DISA Security Technical Implementation Guides (STIG)/security requirements guides (SRG), and applicable guidance concerning the Cybersecurity posture of administered information systems within the applicable network in which the systems in question reside. Coordinate and maintain the conference room scheduler, assisting customers with facility and SVTC bridge reservations; provide training and support for users utilizing Teams Live Events – both virtual and in on-site auditoriums/large event spaces. Support Special Security by validating information and assisting employees with JWICS requests, SCI Indoctrination, SCI courier orders, and JWICS PKI trust agent functions; assist with SCIF and T-SCIF accreditation/reaccreditations. Monitor, claim, update, and complete customer requests through the ITSM ticketing system, resolving NIPR and SIPR enterprise, hardware, and software technical issues (system/account maintenance included). Develop and update Standard Operating Procedures (SOPs) as needed and perform administrative duties as an advisor on issues related to security, training, travel, and protection of property, ensuring efficient and secure operations. Requirements Active US Government clearance at TS/SCI level High School Degree Minimum ten (10) years relevant experience Must hold a CompTIA Security + certification or other valid IAT level II or IAM level I baseline certification in accordance with DoD 8570.01 Ability to communicate effectively with team and other stakeholders Equal Opportunity Employment Statement QBE is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender-identity and/or expression, age, disability, Veteran status, genetic information, pregnancy (including childbirth, lactation, or related medical conditions), marital status, neurodivergence, ethnicity, ancestry, caste, military/uniformed service-member status, or any other characteristic protected by applicable law.

Responsibilities

Provide full lifecycle technical support for VTC equipment and software while ensuring compliance with DISA security requirements. Manage conference room scheduling, user training, and administrative security tasks including SCIF accreditation and JWICS requests.