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Videogames Customer Service Representative (WRITTEN SUPPORT) IN OFFICE at Keywords Studios

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

10500.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Written Communication, Verbal Communication, Customer Service, Multi-tasking, Adaptability, Active Listening

Industry

Computer Games

Description

We are looking for candidates available to work from one from our offices located in Col. del Valle or Polanco Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS. POSITION SUMMARY: Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets). Strong written and verbal communication skills in English and Spanish. Ability to multi-task. Ability to easily adapt in a constant evolution environment Excellent customer service skills Ability to actively listen to instructions and execute tasks communicated. High School Diploma preferred but not required. Full-time availability (schedules may rotate across morning, afternoon, and night shifts). Must be available to work on-site at our office (location to be determined in Polanco or Col. Del Valle). Living in Mexico City or Estado de Mexico. Salary: $10,500 gross (before taxes) $1,000 bonus (automatically for working on-site) Law Benefits. 2 days off. Career path. After 3 months: Medical expenses insurance. Saving funds. Grocery tickets ($1,200) Here you can watch some videos from our official FB account regarding this position: https://www.facebook.com/watch/?v=612148667236746&... https://www.facebook.com/watch/?v=570454408169826&... https://www.facebook.com/watch/?v=1108036716785896... PRIVACY POLICY: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Role Information: EN Studio: Keywords Studios Location: Americas Area of Work: Player Engagement Service: Engage Employment Type: Full Time, Permanent Working Pattern: On-site

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Responsibilities

Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details. Provides excellent customer service through chats, emails, and tickets.