Vietnamese VIP Account Manager at Sofia Stars

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Proficiency In English, Proficiency In Vietnamese, Support Skills, Sales Skills, Communication Skills, Negotiation Skills, Attention To Details, Customer Issue Resolution, Customer Behaviour Analysis, Personalized Relationship Management, Performance Monitoring, Regulatory Compliance, Sales Experience

Industry

Business Consulting and Services

Description

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. We are looking for a Vietnamese VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value. Requirements: Proficiency in English and Vietnamese both written and spoken; Proactive person with good support / sales skills; Strong communication and negotiation skills; Attention to details; Previous experience will be considered as an advantage. Duties and Responsibilities: Being able to search and find for solutions of customers’ issues; Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs; Monitor customers’ performance & behaviour in order to evaluate bonus crediting; Ensure that products’ compliance is being followed according to relevant regulations; Previous experience as a Sales agent will be considered as an advantage; Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month). Why you should join us? Monthly food vouchers (200 BGN); Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups; Starting from 20 paid leave days; 6 additional days of sick leaves without document required; Birthday gift cards; Sports card (Multisport); Wedding and newborn gifts; Breakfast, Friday lunches, fruits, and snacks in the office; Team-building events and activities; Career growth opportunities; Sunny, spacious office. Ready to shine? Let’s make it real. By submitting your application, you agree to our Privacy Policy.

Responsibilities

The Vietnamese VIP Account Manager will be responsible for the retention of VIP customers and increasing their lifetime value. This includes analyzing customer behavior and maintaining personalized relationships to meet their needs.