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Villa Front Desk Agent | AYANA BALI at AYANA Hospitality

, Bali, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Check-in/Check-out, Call Handling, Reservation Management, Cash Handling, Complaint Resolution, Record Keeping, English Communication, Korean, Mandarin, Japanese

Industry

Hospitality

Description

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Villa Front Desk Agent to work with our Rooms team at the finest 5-star luxury resort in Bali. Summary of Responsibilities: Greet guests and provide outstanding customer service Check guests in and out of the hotel Answer and direct incoming calls and assist with guest inquiries Book and modify reservations Handle cash, credit card, and other payment transactions Respond to guest needs, requests, and complaints in a timely and efficient manner Maintain accurate guest records and ensure confidential information is protected Indonesian Citizen only Minimum of 1 year experience in the same position in a large luxury resort Eloquent in English communication in both written and spoken. Fluent in Korean, Mandarin, Japanese or other languages is an advantage Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirabl

Responsibilities

The primary duties involve greeting guests, providing outstanding customer service, managing check-in and check-out processes, and handling incoming calls and guest inquiries efficiently. Responsibilities also include processing payments, responding to guest needs and complaints, and maintaining accurate, confidential guest records.