Villa Host Manager at Minor International

Kafue, Lusaka Province, Zambia -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Mentoring, Interpersonal Skills, Communication Skills, Conflict Resolution, Attention to Detail, Guest Experience, Team Management, Operational Efficiency, Problem Solving, Hospitality Management, Training, Guest Satisfaction, Health and Safety Compliance, Inventory Management

Industry

Hospitality

Description

Company Description Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Africa, Asia, Indian Ocean, Europe and the Middle East. Job Description Responsibilities: Oversee the day-to-day operations of the safari camp, ensuring the highest level of service for guests Lead and manage a team of villa hosts and front desk staff, providing guidance, training, and support to maintain exceptional service standards Develop and implement strategies to enhance guest experiences and exceed expectations Manage guest check-in and check-out processes, ensuring a seamless and luxurious experience Conduct regular inspections of villas to maintain impeccable cleanliness, comfort, and operational efficiency Resolve guest complaints and concerns promptly and professionally, ensuring guest satisfaction Coordinate with other departments (e.g., housekeeping, maintenance, food and beverage) to ensure smooth villa operations Monitor and analyse guest feedback, implementing improvements as necessary Manage villa inventory and supplies, ensuring all amenities are well-stocked and of the highest quality Develop and maintain relationships with key stakeholders, including guests, travel agents, and partners Create and oversee staff schedules to ensure optimal coverage and efficiency Implement and maintain standard operating procedures for all villa operations Conduct regular team meetings and performance reviews to foster a culture of excellence Stay informed about industry trends and competitor offerings to maintain the villa's competitive edge Ensure compliance with all relevant health, safety, and security regulations Qualifications 3 -5 years of experience in luxury villa or hotel operations, with a strong background in front desk management and team leadership A degree/diploma in Hospitality Management, Business Administration, or a related field is preferred Additional Information Strong leadership, coaching, and mentoring abilities. Demonstrated ability to inspire and guide a team to consistently deliver exceptional service. Excellent interpersonal and communication skills, with a passion for delivering personalized guest experiences. Ability to resolve conflicts and challenges quickly and professionally while maintaining guest satisfaction. Strong attention to detail with the ability to manage multiple tasks simultaneously in a fast-paced environment. Fluency in English is required; knowledge of additional languages is a plus. Proficient in hotel management systems CV must include 3 traceable referee with valid email addresses and mobile numbers.

Responsibilities

Oversee the day-to-day operations of the safari camp, ensuring the highest level of service for guests. Lead and manage a team of villa hosts and front desk staff while developing strategies to enhance guest experiences.