Villa Host Supervisor at Minor International

Ubud, Bali, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Supervision, Guest Relations, Luxury Service Standards, Conflict Resolution, Interdepartmental Coordination, Staff Training, VIP Management, Property Management Systems, Upselling, Operational Reporting

Industry

Hospitality

Description

Job Location: Anantara Ubud Bali Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. The Villa Host Supervisor is responsible for supervising the daily operation of the Villa Host team to ensure every guest receives exceptional, personalized, and seamless service throughout their stay. The role leads the team by example, coordinates with other departments, resolves guest concerns, and ensures all villa services meet Anantara luxury standards. Supervise the daily operation of the Villa Host team. Ensure smooth and efficient guest arrival, stay, and departure experiences. Deliver personalized luxury service by anticipating and exceeding guest expectations. Conduct daily briefings, assign tasks, and monitor team performance. Coordinate with Housekeeping, Engineering, Food & Beverage, Spa, and Concierge to fulfill guest requests promptly. Handle VIP arrivals, special occasions, and guest preferences. Resolve guest complaints professionally and ensure timely follow-up. Monitor villa readiness, cleanliness, amenities, and presentation before guest arrival. Ensure all guest profiles, preferences, and service requests are accurately recorded in the property management system. Train, coach, and mentor Villa Hosts to maintain Anantara service standards. Monitor compliance with SOPs, grooming standards, and health & safety procedures. Prepare shift reports and communicate operational updates to management. Support upselling initiatives to maximize resort revenue while enhancing the guest experience. Not the right fit? Set up email alerts as new job postings become available that meet your interest! Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people. Explore more at: 🔗 Minor Hotels Career 🔗 Minor Food Career 🔗 Minor Lifestyle Career 🔗 Minor & MINT Shared Service Career Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Responsibilities

Supervise the daily operations of the Villa Host team to ensure seamless, personalized luxury service for all guests. Coordinate with various resort departments to fulfill guest requests and maintain high service standards.