Villa Host Supervisor (Spanish Speaking) at Minor International

, , Maldives -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Communication Skills, Fluent in English, Fluent in Spanish, Guest Relations, Problem Solving, Team Management, Customer Service, Proactive, Resourceful, Organizational Skills, Attention to Detail, Hospitality Knowledge, Empathy, Interpersonal Skills, Housekeeping Coordination, Innovative Thinking

Industry

Hospitality

Description

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description Greet and assist guests in a warm, courteous, and professional manner. Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties. Oversee the Villa Host team's daily operations, including check-in, check-out, and guest registration processes. To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. Maintain accurate and organized guest records, ensuring compliance. Coordinate with housekeeping and maintenance departments to ensure timely room readiness. To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. To develop a close and harmonious working relationship with all hotel departments. Conduct daily shift briefings/meeting’s and pass on all information to team-members. Qualifications Excellent communication skills Fluent in English and Spanish Any additional language is an advantage. Minimum 1 to 2 years of experience in front office operation; preferably in a similar quality hotel. A friendly, outgoing behavior, able to involve and support operation. Proactive, resourceful and able to work independently. Additional Information A dynamic work culture in the most beautiful environment Competitive Compensation & Benefits Package The opportunity to be part of our successful Brands in the Maldives Great career development and opportunities with Minor Hotels

Responsibilities

The Villa Host Supervisor is responsible for overseeing the daily operations of the Villa Host team, ensuring high standards of guest service and satisfaction. This includes greeting guests, handling complaints, and coordinating with other departments to maintain room readiness.