Join us as a Village Administration Manager at Anchor’s beautiful retirement village at Bishopstoke Park to make a real and positive difference to the lives of older people. You will be responsible for all aspects of delivering an effective administration service to meet the needs and expectations of residents, colleagues and key stakeholders. You will work closely with colleagues to ensure consistent support with administration. You will need to have knowledge of leasehold management, housing legislation and have experience working in a housing location. A housing qualification and/or management qualification is desirable or equivalent retirement living experience.

• Village Administration Manager
• £32,334 per annum, pro rata
• 12 month Fixed Term Contract
• 37.5 hours per week

Are you organised, detail-oriented, and passionate about creating a safe and supportive living environment? We’re on the hunt for a Village Administration Manager to help us deliver housing management services at Bishopstoke Park.

KEY RESPONSIBILITIES:

• Accountable for all aspects of delivering an effective administration service to meet the needs and expectations of residents, colleagues, and key stakeholders.
• Monitoring and recording of operational feedback re effectiveness of administration procedures and offer support to all other department managers to ensure consistent support with administration. Including responsibility for GDPR and DBS compliance.
• To line manage the Administration and reception team within the village.
• Delivery of leasehold service proposition and ensure compliance with Anchor policies and procedures.
• Support the General Manager and management team to give confidence in a high standard of service delivery, contributing towards setting the budget and managing the budgets effectively.
• Recording, monitoring of compliance for staff recruitment and induction processes, supervisions, development and training for all village colleagues.
• To deputise in the absence of the General Manager and work collaboratively with all heads of departments.
• Handling of complaints and to foster good relations with residents and their relatives.
• Compliance with all internal and external policies and other legislation directly affecting the role, location, and its residents.
• Accurate and timely completion of all documentation and finance transactions and work closely with the finance team in Bradford and adhere to Anchor policies.
• Manage the lease, remain within the terms of the lease and work closely with the Legal Support team.
• To work effectively with the Sales and Marketing in the sales and resales process.

Join us as a Village Administration Manager at Anchor’s beautiful retirement village at Bishopstoke Park to make a real and positive difference to the lives of older people. You will be responsible for all aspects of delivering an effective administration service to meet the needs and expectations of residents, colleagues and key stakeholders. You will work closely with colleagues to ensure consistent support with administration. You will need to have knowledge of leasehold management, housing legislation and have experience working in a housing location. A housing qualification and/or management qualification is desirable or equivalent retirement living experience.

• Village Administration Manager
• £32,334 per annum, pro rata
• 12 month Fixed Term Contract
• 37.5 hours per wee