Village Coordinator at Oceania Healthcare (NZ) Limited

Albert-Eden, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Coordination, Event Planning, Communication, Organization, Administration, Problem-Solving, Empathy, Patience, Proactive Mindset, Computer Skills, Microsoft Suite, Resident Engagement, Policy Communication

Industry

Hospitals and Health Care

Description

The Role: We are currently seeking a full time Village Coordinator to join our dynamic team at Eden in Auckland. As the go-to person for our residents you will play a vital role in supporting the Village Manager and coordinating various events. This position offers a diverse and exciting work environment, where no two days are the same. Your kind, caring, and helpful nature will bring smiles to our residents' faces on a daily basis. What you’ll be doing: Act as the primary point of contact for residents providing exceptional customer service and promptly addressing their needs. Collaborate with the Village Manager to coordinate tasks effectively and ensure their successful execution. Engage with residents daily, offering assistance and ensuring their well-being. Maintain up-to-date knowledge of village products, services, policies, and emergency procedures, effectively communicating this information to residents and stakeholders. Lead the development and delivery of a personalized activities and lifestyle program, fostering resident engagement and enjoyment. Promote resident participation in the use of technology, such as the resident app and virtual events, through support and workshops. Foster a sense of community by organizing group excursions, facilitating focus groups for resident input, and building positive relationships with residents, external providers, and community groups. What you’ll bring: Previous experience in a similar role, demonstrating a genuine passion for delivering exceptional customer service. Excellent abilities in organization and administration, ensuring efficient management of tasks and responsibilities. Strong communication skills to establish prompt, courteous, and professional rapport with residents and stakeholders. Commitment to treating all residents with utmost respect, dignity, and empathy. Proficiency in effective problem-solving techniques and the capability to handle multiple tasks simultaneously. Demonstrated hands-on, proactive mindset, approaching tasks with enthusiasm and a can-do attitude. Proficiency in computer skills, particularly with the Microsoft suite. Strong empathy and patience when dealing with elderly residents, coupled with the ability to adapt to new technologies and systems. All applicants must have full working rights in New Zealand Oceania Careers Reimagining the Retirement and Aged Care Living experience in New Zealand. Why Work at Oceania At Oceania, our people are the driving force behind our purpose to reimagine retirement and aged care living in New Zealand. We recognise that an engaged and diverse workforce is central to delivering exceptional care and enriching the lives of our residents. We’re the proud owner and operator of over 35 villages across New Zealand, providing independent living and aged care living to more than 4,000 residents. Our core activities include the development, construction and operation of integrated retirement and aged care living residences to provide remarkable experiences that enable our residents to keep living the life they love and stay connected to what matters the most. At Oceania, we build homes and communities, not just villages. Our spaces are designed to enable our residents to live the way they always have, with value, purpose and connection to the things that matter most. We're led by them, and it's this shared value to ‘Believe in Better’ that makes our approach different. What we offer This belief in better means we are committed to supporting you to learn and do better, and will provide you with: Competitive remuneration package A safe and healthy working environment with access to a free, confidential support service Opportunities for ongoing development and career progression Access to a range of great staff discounts with our suppliers No matter your role within the Oceania team, we all share the same dedication to providing expert and personalised care for the people that once cared for us. We strive to do better every day. Apply now and become part of our journey. **Oceania does not accept any unsolicited resume referrals from recruitment agencies, or take responsibility for any fees related to unsolicited CVs**

Responsibilities

The Village Coordinator will serve as the primary point of contact for residents, providing exceptional customer service and coordinating various tasks alongside the Village Manager. Key duties include leading lifestyle programs, fostering community through excursions, and ensuring resident well-being.