POSITION OVERVIEW

The Village Service Supervisor is responsible for overseeing the administration and supervision of services delivered to residents by Village Support Officers in a retirement village. This part-time role ensures the effective coordination, quality and continuous improvement of resident services, fostering a positive and supportive environment for all residents.

• Supervise Village Support Officers, providing guidance, support and direction to ensure high-quality service delivery to residents.
• Oversee the day-to-day administration of resident services, including scheduling, record-keeping and maintaining compliance with relevant policies and procedures.
• Act as the primary point of contact for residents regarding service-related queries, ensuring timely and effective resolution.
• Coordinate and monitor the delivery of support services, ensuring residents’ needs are met with dignity, respect, and professionalism.
• Maintain accurate records of services provided, staff rosters, and resident interactions, ensuring confidentiality and compliance with privacy requirements.
• Assist with the orientation and ongoing support of new residents, ensuring they are informed about available services and village policies.
• Support the development and implementation of continuous improvement initiatives based on resident feedback and service reviews.
• Liaise with the Village Service Manager and other staff to ensure seamless communication and service coordination across the village.
• Prepare and distribute relevant communications to residents, such as newsletters and service updates.
• Ensure compliance with relevant legislation and best practice industry standards in all aspects of service delivery.