WHO WE ARE

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world’s largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.

HOW WE WORK

As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.

POSITION OVERVIEW

The Violation Dispute Analyst position, based at our Mesa, AZ Headquarters, will be part of the Business Operations Team within Verra Mobility’s Commercial Services business unit. The role will be responsible for investigating toll violations and developing a robust dispute resolution process with toll agencies across the nation. We are seeking a detail-oriented and analytical individual with strong time management skills to join our team.
In this role, you will handle toll violations for rental and fleet clients, manage payments and disputes through various channels, conduct research to gather dispute details in a high-volume processing environment, and close the loop on disputes. Additionally, you will create Standard Operating Procedure (SOP) documentation based on your findings to ensure consistency and efficiency in the dispute resolution process.

WHAT YOU’LL DO

• Investigate Toll Violations: Analyze data and reports to identify patterns and causes of toll violations.
• Develop Dispute Process: Create and implement a comprehensive dispute resolution process for toll violations.
• Data Analysis: Utilize various analytical tools to assess the effectiveness of the dispute process and make data-driven recommendations for improvements.
• Create SOP Documentation: Develop Standard Operating Procedure (SOP) documentation based on dispute process findings to ensure consistency and efficiency.
• Communication: Handle emails and calls as required to resolve disputes and gather necessary information.
• Stakeholder Collaboration: Work closely with internal teams and external agencies to ensure the dispute process is transparent and fair.
• Reporting: Prepare detailed reports on toll violation trends, dispute outcomes, and process efficiency.
• Compliance: Ensure all processes comply with relevant laws and regulations.
• Additional Duties: Perform other tasks and responsibilities during slow periods to support the team and maintain productivity.

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others