VIP Account Manager - Canada at WPT Global

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Acquisition, Customer Retention, Relationship Building, Strategic Management, Communication Skills, CRM Tools, Business Intelligence, Data Analysis

Industry

Entertainment Providers

Description

Location: Remote (Canada or North America) About WPT Global Since WPT’s inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform. Our brigade comprises Silicon Valley stalwarts, data virtuosos, gaming connoisseurs, and many more. Our mission? Crafting a poker game that’s as exhilarating to spectate as it is to play, regardless of one's expertise. The Role As our VIP Manager, you will be tasked with building strong, trust-based relationships with our VIP customers. You will provide top-notch service, handling customers' queries — including those outside of regular business hours — and closely monitoring customer behaviours and interests to consistently meet expectations. Minimum 2 years of experience as a VIP (account) manager in the iGaming industry Expert knowledge of your market and its demographic Strong commercial background with a proven track record of exceeding targets and generating revenue Key skills including customer acquisition and retention, relationship building, and strategic management Excellent communication skills Advanced to fluent English language proficiency, both written and spoken Experience with CRM or Business Intelligence tools is a plus Ability to travel to meet VIP customers at special events Responsibilities Building trust and establishing strong relationships with VIP customers Handling customers’ day-to-day queries, even out of hours, to provide top-tier service Monitoring VIP customer behaviour and interests, ensuring customer expectations are consistently met Keeping regular contact with customers through various channels (phone, email, messengers) Requesting data and generating reports to accurately analyse and review performance Liaising with other departments to work efficiently towards the company’s objectives Contributing to the development of a comprehensive VIP programme for WPT Global Preferred Qualifications Experience in the online gaming or gambling industry Based in Canada or other regions of North America Proficiency in the use of CRM tools A proven track record of excellent customer service 💸 Competitive Rewards: Performance-based bonuses and recognition for top performers 📈 Quarterly Performance Reviews: Regular check-ins with clear growth opportunities 🚀 Uncapped Bonuses: For our top-performing champs, the sky's the limit 🏡 Fully Remote Role: Work from where you thrive, with no fixed hours tying you down 🎟 Conference & Event Attendance: Get front-row seats to industry-leading events 🎉 Company Meet-ups: Sometimes digital handshakes turn into real ones 💻 Tech Setup Budget: Kickstart your home office with the right gear on us ⏰ Monthly L&D Hours: We invest in your growth and skills upgrade ❤️ Empathetic Culture: We believe in doing the best work with care and understanding 🌐 Full-Time Employment Everywhere: No matter where your home is on the map

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Responsibilities

The VIP Account Manager will build strong, trust-based relationships with VIP customers and handle their day-to-day queries to provide top-tier service. They will also monitor customer behavior and interests to ensure expectations are consistently met.