VIP Account Manager, Team Lead at Super Technologies

, , Brazil -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, People Management, KPI Management, Performance Management, Team Development, Operational Oversight, Process Improvement, Player Experience, Event Planning, Cross-Functional Collaboration, Reporting, Insights, Coaching, Support, Strategic Thinking

Industry

IT Services and IT Consulting

Description

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life. ****This job opening is for São Paulo and Rio de Janeiro.**** About the Role We are looking for an experienced and people-focused Team Leader to supervise and support our Account Managers and Account Executives. This role is responsible for ensuring high service standards for our high-value players while developing the team, improving processes, and aligning day-to-day operations with business goals. The Team Leader will act as the main point of reference for the team, providing guidance, feedback, and support, while working closely with internal stakeholders to improve performance and player experience. Key Responsibilities Team Leadership: Lead, coach, and support Account Managers and Account Executives, ensuring clear priorities, motivation, and high performance. Team Development: Supporting individuals/team in professional and personal development through development, training and mentoring . Performance Management: Monitor individual and team performance, set goals, track KPIs, and provide regular feedback and development plans. Operational Oversight: Ensure daily account management activities are executed correctly, efficiently, and in line with company standards. Process Improvement: Identify gaps or inefficiencies in workflows and propose improvements to tools, processes, and team structure. Player Experience Oversight: Oversee the quality of player interactions and strategies to ensure a consistent and high-quality experience for high-value players. Event & Engagement Support: Support the team in planning and executing player events, campaigns, and engagement initiatives. Cross-Functional Collaboration: Work closely with Marketing, Product, CRM, Responsible Gaming, and Support teams to align strategies and solve issues. Reporting & Insights: Review performance reports, player behavior trends, and team insights to support decision-making and planning. Qualifications Strong leadership, communication, and people management skills. Ability to balance operational execution with strategic thinking. Experience working with KPIs, reporting, and performance management. Previous experience managing teams (preferably KAM/VIP/Support functions) in the iGaming/Betting industry (or similar) an advantage. Willingness to attend events and support the team in client-facing activities when needed. Why Join Us? This is an opportunity to play a key leadership role in a fast-growing iGaming operation. You will directly impact team performance, player satisfaction, and business growth, while helping build a strong, engaged, and high-performing team. ****This job opening is for São Paulo and Rio de Janeiro.**** About us We are a global technology company dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams. Shaping the future of play At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play. Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities. Global recognition and standards The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion. Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

Responsibilities

The Team Leader will supervise and support Account Managers and Account Executives, ensuring high service standards for high-value players. They will also improve processes and align operations with business goals.