VIP Account Manager - Vietnamese Speaking at BrainRocket

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Proficiency, Vietnamese Proficiency, Retention, Customer Lifetime Value Increase, Proactive, Support Skills, Sales Skills, Communication Skills, Negotiation Skills, Attention to Details, Issue Resolution, Customer Behavior Analysis, Personalized Relationship Management, Performance Monitoring, Bonus Crediting Evaluation, Compliance Monitoring

Industry

Software Development

Description

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits. We are looking for a VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value. Requirements: Proficiency in English and Vietnamese both written and spoken Proactive person with good support / sales skills Strong communication and negotiation skills Attention to details Previous experience will be considered as an advantage Duties and Responsibilities: Being able to search and find for solutions of customers’ issues Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs Monitor customers’ performance & behaviour in order to evaluate bonus crediting Ensure that products’ compliance is being followed according to relevant regulations Previous experience as a Sales agent will be considered as an advantage Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month) Why you should join us? Snacks in the Office 20 / 26 days of vacation per year 6 days of sick leaves without document required Attractive office location and facilities Medical insurance for you and your partner Sports package Birthday, wedding, and newborn gifts Languages classes (partially paid by the Company) Career growth opportunities International corporate parties, great team-building events and activities You have the opportunity to work in our office in Poland / Cyprus / Bulgaria. Bold moves start here. Make yours. Apply today! By submitting your application, you agree to our Privacy Policy.

Responsibilities

The VIP Account Manager will be responsible for retaining VIP customers and increasing their lifetime value by analyzing customer behavior and maintaining personalized relationships. Duties also include monitoring customer performance for bonus crediting and ensuring compliance with relevant regulations.