VIP BOH Supervisor at Cineplex

Oakville, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Food Safety, Team Management, Guest Service, Culinary Skills, Communication, Leadership, Organizational Skills, Problem Solving, Training, Coaching, Performance Improvement, Health and Safety, Attention to Detail, Time Management, Customer Satisfaction, Event Coordination

Industry

Entertainment

Description

City: Oakville What you will do: Key Responsibilities Managing and Leading the Team: · Oversee VIP Menu standards, food safety and product quality. · Assume a hands-on role during peak/critical revenue periods and as needed to ensure speed of service and quality standards are met · Review daily challenges of guest service to enhance operational execution. · Coordinate cast responsibilities during shifts. · Coach, train and mentor cast members and provide in the moment feedback. · Work closely with entire team, including the General Manager, sharing information openly to enhance learnings and problem solving on an on-going basis. · Support FOH areas of operation, when required. · Work towards their assigned theatre's metric goals by reviewing execution and recognizing success. · Support Audit and Loss prevention control systems within the theatre environment. · Coordinate and follow up to ensure equipment maintenance and cleaning protocols are being followed · Encourage high performance through on-going development of the Cast Members and Cast Leaders, drive continuous performance improvement-based observations of performance and discussions with salaried management. · Monitor and provide to salaried management, observations regarding cast behavior and performance. · Assist with the organization of and actively encourage participation in cast events. · Initiate and maintain communication on an individual level as required to increase motivation, engagement and retention. · Provide feedback regarding individuals with the potential for advancement in the Cast Member/VIP Cast Member career path. · Actively participate in recruiting efforts to build a strong team. · Conduct and participate in the facilitation of interviews and group interviews to hire new back of house employees. · As required, escalate any issues with VIP Cast Members to salaried VIP management for resolution. Managing the guest experience · Interact regularly with Guests to understand their expectations. · Oversee the presentation of all food items prepared by the kitchen, to ensure Guest satisfaction. · Maintain a high degree of visibility, professionalism and accessibility to Guests. · Coach, cross-train and cross-utilize Cast to deliver optimum standards of service to our Guests. · Deal swiftly and professionally with Guest concerns on all matters – with a focus on food service quality and presentation. · Deliver high quality service in all areas. · Conduct frequent walkthroughs using all building assessment tools. Payroll controls: · Ensure the theatre is staffed to meet business requirements and adjust as required Health & Safety · Ensure all Health and Safety standards /procedures are being met · Ensure ANY machinery or equipment are safe for both guests and employees, and locked out if necessary. · Ensure employees receive training in the safe operation of their specific work tasks. · Ensure all injuries and near misses are reported to the management team; submit incident reports as necessary. · Oversee and ensure all cast are following the health and safety policy and guidelines.etc Administrative & Other duties: · Effectively follows all Cineplex values, policies and procedures, while role modeling and practicing company culture · Effectively executes promotions, rentals and other special events at the theatre from a culinary perspective. · Support the operation of the theatre according to corporate standards. · Provide feedback around the execution of the third-party contracts. · Communicate theatre information upward, downward and across. · As assigned, accountable for completing accurately all daily, weekly and monthly reports. · Provide recommendations to increase revenues and efficiency or improve profitability in all areas of the business. · Assist the theatre in achieving its budgetary requirements. · Support in the execution of all corporate initiatives related to key business units such as, but not limited to, Media, Marketing and Merchandising. Education & Certification · National Food Safety Training Program · First Aid (Adult and Child CPR) · Provincial Alcohol Handling/Serving Certification · Certificate/diploma in culinary arts preferred Experience · Past experience working in a kitchen environment. · Past Cast or Cast Leader Experience preferred · Guest Service experience (Quick-service, retail, hospitality) preferred · Past working experience in a supervisory role preferred Knowledge, Skills and Abilities · Passion for food/cooking · Attention to detail · Strong communication skills · Demonstrates leadership courage communicating/delivering feedback to peers · Culinary/knife-handling skills · Enjoys working with people · Approaches tasks with enthusiasm · Demonstrates leadership skills and the ability to encourage others to perform at a higher level · Demonstrates leadership by modeling behavior · Demonstrates and describes how to complete tasks · Demonstrates strong organizational skills · Responds calmly and professionally to stressful situations/high stress situations · Able to break down tasks into simple, well-organized sub tasks · Able to work in culinary positions as required Working Conditions & Effort · Standing on feet, moving through VIP area · Ability to work in a kitchen environment (hot, close quarters, near equipment) · Ability to lift and manipulate objects of up to 50 lbs for 50 feet · Ability to adhere to all safe work requirements and policies. · As required, use of Personal Protective Equipment. · Occasional walking, carrying, pushing/pulling, manipulating small items. · Frequent reaching, handling, gripping, standing, continuous balance. · Frequent interaction with people. · Hours of work to include evenings and weekends. Inclusion & Diversity Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Life at Cineplex: Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families. At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more. Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you. Learn more about our businesses through the links below. Cineplex | Cineplex Digital Media | | Cineplex Media | Cineplex Store | Player One Amusement Group | Playdium | The Rec Room | SCENE Successful candidates will enjoy free movies, competitive wages, comprehensive training programs, and tuition assistance. If you love the movies and enjoy working with the public, then this opportunity would be perfect for you. Don’t Wait!! Apply Today! While we appreciate all interest, only those candidates selected for an interview will be contacted. Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com. While we appreciate all interest, only those candidates selected for an interview will be contacted. We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you. A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows. Visit The Rec Room Website An enhanced lifestyle rewards program that gives members something new to look forward to, with more ways to earn and redeem. Visit Scene+ Website A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations. Visit Playdium website Whether at home or on the go, we offer over 10,000 digital titles to rent or own, including the latest releases. Visit Cineplex Store Website An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers. Visit Cineplex Media Website An agency powering end-to-end digital and DOOH solutions that drive customer experiences and bottom-line results. Visit CDM Website

Responsibilities

The VIP BOH Supervisor is responsible for managing and leading the back of house team, ensuring food safety and quality standards are met while enhancing guest service. This role involves coaching and mentoring cast members, overseeing operational execution, and maintaining high standards of service during peak periods.