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VIP Customer Support Representative at GROWE

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Attention To Detail, Problem Solving, iGaming Knowledge, Regulatory Compliance, Responsible Gambling, Payments Assistance, Betting Odds, Account Issues, Deposits, Withdrawals, Customer Confidentiality, Sales Principles, Standard Practices, Email Communication, Live Chat

Industry

Business Consulting and Services

Description

Growe welcomes those who are excited to: Respond to customer queries via live chat, or email regarding account issues, payments, games, bonuses, or platform navigation; Clarify questions related to betting odds, how bets are settled, and how winnings are calculated; Assist with issues related to deposits, withdrawals, and other payments; Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws; Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling. We need your professional experience: 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support); English proficiency at an Intermediate level or higher; Proficient knowledge of customer service, and standard practices and procedures; Knowledge of sales principles and methods; Able to maintain customer confidentiality. We appreciate if you have those personal features: Excellent verbal and written communication skills; Attention to detail; Problem-solving skills. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Responsibilities

The VIP Customer Support Representative will respond to customer queries regarding account issues, payments, and platform navigation. They will also assist with regulatory compliance and responsible gambling resources.