POSITION SUMMARY

FoundersCard is seeking an exceptionally talented VIP Concierge to work onsite in our New York office. In this role, you will be part of our top tier Member support expected to deliver high-touch, personable, and informed concierge experience for our highest tier (Elite) Members. This includes but is not limited to troubleshooting related to Membership benefits, as well as detailed requests requiring research, third party communication, and problem solving.
Elite Members may place a variety of requests related to luxury shopping, dining, entertainment, travel and leisure, as well as administrative and lifestyle needs/tasks. Requests will be made through email communication, phone, or text message and are actioned by the Member Concierge in a timely manner. The ideal applicant will possess a thorough knowledge of FoundersCard Membership, will be comfortable talking to executives as well as be comfortable planning leisure and corporate travel, events, gift purchases and will be able to handle all member requests.
We are looking for candidates with an understanding of luxury travel, fashion, retail, elevated services and operational standards, with a knack for problem solving and delivering exceptional customer service.

QUALIFICATIONS:

• 5+ years of customer service experience (preferably in a luxury environment, hotel, executive assistance, personal assistant, etc.)
• Excellent written and oral communication
• Polite and professional conduct, excellent interpersonal skills
• Proactive attitude with an ability to creatively solve problems quickly
• Independent, excellent time management and organizational skills
• Willing to support other teams when needed
• Confident, with the ability to prioritize and meet deadlines working under pressure
• Computer and Technology savvy
• Competency with AI Tools

THINGS TO KNOW:

• This role is in-office full time. Our office is in Midtown Manhattan.
• Some limited travel may be required. You may be asked to provide assistance in the planning and staffing of member events.
• The compensation range for this role is $85k - $110K.

• Customer Service to Elite Members
• Answer inbound calls and emails
• Thoroughly research and reply to Elite Member requests including travel suggestions/accommodations, restaurant reservations, and other administrative tasks, with high sense of urgency and professionalism
• Continually exceed Member expectations
• Ability to troubleshoot and communicate across multiple platforms
• Proactive Sales, both to new and existing Members
• Overflow (backup) support to Member Services