VIP Executive Host at Crown Resorts

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Negotiation, Relationship-building, Integrity, Confidentiality, Professionalism, Product Knowledge, Cultural Awareness, Sensitivity, VIP Guest Service, Hospitality Hosting, Gaming Experience, Casino Licence Maintenance

Industry

Hospitality

Description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The role Crown Sydney is seeking a full-time VIP Executive Host to support a defined group of VIP customers and ensure they receive exceptional, elevated experiences. Reporting to the VIP Executive Manager, this fast‑paced role involves maintaining a premium environment and working closely with multiple teams to exceed guest expectations. Act as the primary contact for domestic and international VIP customers. Build and maintain strong relationships to drive engagement and visitation. Promote advocacy by highlighting property facilities, services, and events. Meet KPIs for visitation and customer contact within high‑value customer groups. Maintain strong on‑premise visibility and understand key VIP motivators. Collaborate with VIP service partners to achieve marketing outcomes. Stay informed on Player Programs, Table Rewards, Loyalty Programs, and current promotions. Maintain accurate patron database records and uphold administrative compliance. Manage disputes and complaints with prompt resolution and clear communication. What you will bring Proven experience delivering elevated service to premium or VIP guests. Hospitality hosting or gaming/casino experience is highly regarded. Strong communication, negotiation, and relationship‑building skills. High integrity, confidentiality, and professionalism. Strong product knowledge, especially of Crown Rewards programs. Ability to obtain and maintain a Casino Special Employee Licence. Cultural awareness and sensitivity. Flexibility to work across 24/7 rotation What we offer you Full-time opportunity, based on-site in the luxurious Crown Sydney Complimentary meals at our on-site staff restaurant Generous discounts across Crown hotels and restaurants Australia wide Opportunity to be part of a high performing team and contribute to the VIP experience at Crown Sydney Access to discounts with various corporate partners across insurance, heath & wellbeing, fashion, banking & finance, technology and more On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.

Responsibilities

The VIP Executive Host will act as the primary contact for domestic and international VIP customers, building strong relationships to drive engagement and visitation while ensuring exceptional, elevated experiences. This role involves meeting KPIs for visitation and customer contact, collaborating with service partners, and managing administrative compliance and dispute resolution.