VIP Front of House Supervisor - Cineplex Cinemas Pickering and VIP at Cineplex

Pickering, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Guest Satisfaction, Staff Management, Hiring, Staffing Levels, Ambience Control, Fund Reconciliation, Problem Solving, Conflict Resolution, Communication Skills, Organizational Skills, Proactive Problem Solving, Computer Literacy, Stock Management, Hospitality Acumen

Industry

Entertainment

Description

What you will do: Reporting to the Front of House Manager, the key responsibilities for this position are: Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience Accomplishing restaurant human resource objectives by enforcing all policies and procedures Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area Reconciling end of the night funds Managing stress in an fast-paced, high-pressured environment Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction What you need to become a successful member of this Team? A passion for hospitality and commitment to service excellence in a fast-paced service environment. Ability to initiate innovative and creative sales and food service activities. Safe food handling and smart serve certification is preferential. A flexible schedule that includes evenings, weekends and holidays. Ideal candidates would possess a college or Hospitality degree. A minimum of 2 years previous experience in a bar, licensed restaurant, or similar environment is a requirement. Personality Requirements Good Communication Skills - The FOH Supervisor is friendly, has strong communication skills, and can establish an instant rapport with Guests and employees of all demographics. Outgoing Personality - The FOH Supervisor is an outgoing person who truly enjoys interacting with others. Strong Organizational Skills – The FOH Supervisor will have the responsibility of ensuring all wine, beer and liquor stock is organized on a daily basis. Proactive Problem Solver – The supervisor will actively seek to prevent guest concerns from occurring versus solving them afterwards. Computer Literacy – The ability to use a computer for various tasks on a daily basis is required. FOH Operational Skills – Ability to properly count and weigh various stock, and determine order amounts for the building. Hospitality Acumen – The FOH Supervisor must have the ability to carry themselves professionally in a hospitality environment for the benefit of all guests. Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com. While we appreciate all interest, only those candidates selected for an interview will be contacted. Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com. Use of AI We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI. This position is a current vacancy and is being actively recruited to fill an existing role within the organization. While we appreciate all interest, only those candidates selected for an interview will be contacted. Wage ($): CAD We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you. A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows. Visit The Rec Room Website A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations. Visit Playdium website An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers. Visit Cineplex Media Website An enhanced lifestyle rewards program that gives members something new to look forward to, with more ways to earn and redeem. Visit Scene+ Website

Responsibilities

The supervisor will lead, train, support, and manage a team of Front of House employees to ensure VIP guests receive an exceptional service experience, while maintaining high guest satisfaction rates across all service aspects. Key duties include enforcing policies, reviewing staffing levels, controlling the VIP area ambience, reconciling funds, and proactively resolving conflicts.