JOB TYPE: RELIEF

Hourly Wage = $21.21
Incoming professionals with relevant casino work experience may be subject to higher wages.
Premium for Night Shift (22:00-06:00) = $1.00/hour

GET TO KNOW GATEWAY

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

• Supervises VIP Room Hosts, providing instruction and direction as needed, coordinating break times, and monitoring compliance with policies and procedures. Completes or reviews payroll and human resources paperwork as required.
• Coaches and mentors VIP Room Hosts to ensure that they are competent in their functions.
• Serves as a dynamic and energetic leader, fostering teamwork, employee morale, motivation and open communication.
• Sets an example of excellent customer service standards for all staff.
• Creates or reviews VIP Room Host schedules to ensure efficient labour usage.
• Monitors the arrival, stay, and departure of VIP Room guests to ensure that customer service exceeds expectations and all aspects of the visit are successful coordinated.
• Resolves issues or complaints in a calm, professional and discreet manner.
• Maintains a thorough understanding of our most valued VIP Room guests.
• Develops relationships with players and player group representatives, and encourages continuous improvement of team relationships with current and potential guests as well.
• Maintains current knowledge of products, events, promotions and general information relating to the VIP Rooms, general gaming floor and the property.
• Ensures that the VIP Room is kept in an impeccable condition at all times.