VIP Member Experience at Function Health

, , United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Concierge Service, Responsiveness, Attention To Detail, Interpersonal Skills, Conflict De-escalation, Relationship Building, Problem Solving, Detail-Oriented, Self-Motivated, Grit, Empathy, Accountability, Curiosity, Customer Facing, Influencing Outcomes

Industry

technology;Information and Internet

Description

COMPANY OVERVIEW: ABOUT FUNCTION & EZRA Function Health was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to ensure people don’t suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health. In 2025, Function acquired Ezra, the leading provider of MRI screening for early cancer detection. Ezra pioneered accessible, AI-enhanced MRI imaging to help people catch cancer and other diseases at their earliest, most treatable stages. By bringing Ezra into Function’s ecosystem, we’re combining world-class screening with advanced lab testing and cutting-edge technology — creating the most comprehensive preventive health platform on the market. OUR MISSION AT EZRA Our mission at Ezra is to detect cancer early for everyone in the world. We offer a direct-to-consumer cancer screening service that leverages MRI and Artificial Intelligence to make cancer screening fast, accurate, and affordable. We are fully operational in multiple states such as New York, California, and Florida with an MRI-based screening program covering 13 organs. We believe in empowering people to be proactive with their health decisions. Our members sign up for an Ezra, visit a partner imaging center to get an MRI scan, and receive a comprehensive screening report within 7-10 days. YOUR MISSION As an VIP Member Experience team member at Ezra, you will play a key role in delivering a best-in-class experience for every member, VIP, and partner. You’ll be responsible for helping ensure member satisfaction, supporting high-value VIP and influencer members, and assisting employer and physician partners with operational needs. This position is highly customer-facing and requires exceptional interpersonal skills to influence positive outcomes, resolve complex member concerns, and create memorable experiences that drive loyalty and referrals. You’ll be part of a mission-driven, fast-paced team that thrives on empathy, accountability, and curiosity. You’ll collaborate with teams across Ezra—from Care and Marketing to Engineering—to continuously improve the member experience and help scale our impact. You’ll be empowered to act like an owner, solve problems creatively, and help shape the future of preventive healthcare. ROLE: WHAT YOU’LL DO: As Ezra’s VIP Member Experience team member, your responsibilities will include: * Deliver white-glove, concierge-level service to VIP and high-value members by anticipating needs and providing proactive, personalized support * Manage VIP member experiences with a high level of responsiveness and attention to detail * Serve as a primary point of contact for VIP members throughout their journey * Gather feedback from members and share insights with internal teams to help shape improvements and identify trends * Contribute to initiatives aimed at improving member satisfaction * Guide employer and physician partners with onboarding, operational questions, and support to ensure a seamless experience * Assist with inbound member inquiries across phone, email, or chat * Light travel (about one day per month, as needed) KEY RESPONSIBILITIES: REQUIREMENTS: * Bachelor’s degree or above * 2-5 years working with VIP members or clients with proven ability providing a high touch, tailored and thoughtful experience * Participated in the collection and deeper understanding of member NPS scores leveraging insights to make meaningful business changes * Strong organizational skills and ability to manage multiple priorities * Natural empathy and emotional intelligence with demonstrated ability to de-escalate conflicts and create positive experiences * Proven track record of building relationships and influencing positive outcomes in challenging situations * Exceptional communication and interpersonal skills with the ability to connect with diverse personalities and backgrounds * Strong problem-solving skills, detail-oriented, and resourceful * Proactive, self-motivated, and thrives in ambiguous, fast-paced environments * Proven track record of grit (resilience, passion, and self-motivated) * Familiarity with a medical or health-related environment is a bonus * Comfort with being the "face" of the brand and representing Ezra's values in every member interaction TO BE A STRONG FIT, YOU EMBODY OUR CORE VALUES: * Ruthless Prioritization: * We don’t let perfect get in the way of progress. * We move quickly to drive value, not perfection. * We prioritize what drives impact. * We never compromise on standards of excellence. * Member-First, Always: * We design and deliver like we’re caring for someone we love. * We create clear, actionable, human experiences. * We prioritize responsiveness, peace of mind, and outcomes. * We empower members with truth, clarity, and care. * One Team, Moving Fast: * We are aligned in purpose, prioritization, and speed. * We gather diverse perspectives to make informed decisions. * We clear paths for each other and move fast together. * We communicate clearly and respectfully, rallying around shared goals. * Radical Ownership, Relentless Execution: * We don’t just ship—we own outcomes and drive results. * We act with urgency and precision. * We anticipate, initiate, and follow through. * We meet challenges with grit and pragmatism. * We embrace new tech to deliver better outcomes. * Mission Over Ego: * We are ruthlessly aligned to our mission—and leave ego at the door. * We disagree and commit. * We don't tolerate politics or withholding information. * We operate with honesty, transparency, and respect. * Sustained Integrity in Every Detail: * We earn trust by obsessing over accuracy, quality, and clarity in everything we do. * We prioritize clinical precision—data must be right. * We sweat the details because outcomes depend on them. WHY YOU'LL LOVE WORKING WITH US: We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you. At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria. Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health [https://www.functionhealth.com/]. Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com [http://functionhealth.com/]. Function Health will never request personal information such as banking details or payment during the hiring

Responsibilities

The role involves delivering white-glove, concierge-level service to VIP and high-value members by anticipating needs and providing proactive, personalized support while managing VIP member experiences with high responsiveness. Responsibilities also include serving as a primary point of contact, gathering feedback, contributing to satisfaction initiatives, and guiding partners with operational support.