VIP Specialist at Easygo Gaming

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

VIP Player Management, Relationship Building, Data Analysis, Customer Service, Team Leadership, KPI Achievement, Product Knowledge, Communication, Problem Solving, Process Improvement, Performance Management, Stakeholder Management, Local Market Knowledge, Strategic Thinking, Actionable Recommendations, Initiative Ownership

Industry

Software Development

Description

Deliver premium player experiences at Easygo as a VIP Specialist. What’s in it for you? Own your impact in a role where leadership meets hands-on influence. As a VIP Specialist, you’ll manage high-value players, lead a small team and have real autonomy to shape experiences and outcomes. It’s fast-paced, rewarding and built for someone who thrives on delivering standout results while growing their career. Your role with us You’ll be the expert and the leader - driving exceptional, personalised experiences for VIP players while guiding your team to do the same. From building strong relationships to using data and insight to spot opportunities, you’ll balance strategy and action to consistently raise the bar. Please Note: We believe in the value of in-person collaboration! This is a full-time, on-site role at our Melbourne CBD office, where you’ll work closely with our dynamic team to drive innovation and growth. Who are we? Easygo is the Australian powerhouse behind some of the most popular brands within the iGaming industry, including Stake, KICK and Twist Gaming. Stake is the world's most popular online casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with KICK, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 600+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone. What you will do: Proactively engage VIP players to build loyalty and deliver a premium, high-touch experience Provide tailored, industry-leading customer service and manage perks (bonuses, cashbacks, sponsorships) Build strong, lasting player relationships and navigate complex situations with a solutions-first mindset Communicate across multiple channels (chat, email, Telegram), optimising tools and sharing improvements Consistently exceed KPIs through exceptional service and engagement Leverage deep product knowledge to educate players and enhance their experience Apply market, cultural, and language insights to deliver localised, personalised interactions Monitor player behaviour, trends and performance data to identify opportunities and risks Translate insights into actionable recommendations to improve the player experience Own and deliver end-to-end initiatives, tracking effectiveness and sharing outcomes Guide and support team-led improvements, encouraging data-driven ideas Set goals, run regular 1:1s and support the development of direct reports Contribute to performance reviews, progression planning and escalation of people matters What you will bring: 1+ years’ experience in VIP relations, luxury account management or premium customer service or 2+ years in a customer service environment Experience leading a small team Proven track record of exceeding KPIs Strong language proficiency and local market knowledge (for market-specific roles) Experience reviewing processes and driving improvements that deliver real impact and efficiency Bonus points if you also have: Sports, Gambling and Cryptocurrency knowledge Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira Some of the perks of working with us: Office Perks & Environment In-house baristas serving free coffee, fresh juices and smoothies Daily catered breakfast and regular company-wide events Snack walls and drink fridges on every floor Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator Wellbeing & Personal Development Access to our Employee Assistance Program for you and your loved ones 20,000+ courses on our Learning & Development platform One paid volunteer day per year Weekly Wednesday massages by professional masseuses Team Connection & Rewards Team budgets for lunches and activities to celebrate achievements Social sports teams and participation in Corporate Games Easygo branded swag Birthday and work anniversary gift vouchers, plus a chance to win prizes Events & Experiences Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1 Office visits from big-name streamers Meet Ambassadors like Alex Pereira, Israel Adesanya Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world. We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here. Come as you are. Be part of something bigger. Click play on your career today.

Responsibilities

The specialist will proactively engage high-value players to build loyalty and deliver premium, personalized experiences while managing perks and navigating complex situations with a solutions-first mindset. This role also involves guiding a small team, monitoring player behavior, translating insights into actionable recommendations, and owning end-to-end initiatives.