VIP Travel Advisor- Apollo - West Coast Region at Direct Travel

, , United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

VIP Corporate Travel, Apollo, Domestic Travel, International Travel, Customer Service, Communication Skills, Travel Arrangements, Concierge Service, Travel Policy Compliance, Multi-Cultural Clientele, Travel Itineraries, Technical Support, Microsoft Outlook, International Pricing, Travel Requirements, Training Meetings

Industry

Description

*** Work schedule: 6am to 3pm PST (M-F) or 9am to 6pm PST (M-F) - we have 2 opportunities available ** As a key member of the Corporate Operations team, the VIP Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner. POSITION IS REMOTE * Completes domestic and international travel arrangements for VIP clients which may include air, hotel, ground transportation, and rail * Provides high touch concierge level service to designated VIP clients, which may include leisure and personal services, upgrades, reconfirmation of accommodations prior to travel * Uses available sources such as State Department websites, news agencies to stay informed of current international events * Ability to handle multi-cultural VIP clientele * Advises clients of international travel requirements such as visas, passports, immunizations, etc. * Strong working knowledge and understanding of international pricing rules and procedures * Utilizing IRD/DSD * Supports one or more accounts * Operates within detailed procedures * Interacts with VIP traveler, travel arranger, travel managers and provides 1st level of support for customer service and technical issues * Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit * Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure * Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance * Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based * Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment. Qualifications * Must have a minimum 7 years of VIP corporate consultant experience * Must have a minimum 7 years of Apollo experience * Must have a minimum of 7 years of experience with domestic and international multi-segment, multi-destination itineraries * Must have a minimal of 10+ years of VIP Corporate travel experience * Nice to have, VIP and experience with Ring Central Engage * Ability to meet and exceed required performance standards * Excellent customer service skills * Excellent verbal and written communication skills * Minimum knowledge of Outlook skills and basic Microsoft platforms * Must be able to lawfully work within the US and have unrestricted work authorization for US * This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position. * *** Work schedule: 6am to 3pm PST (M-F) or 9am to 6pm PST (M-F) - we have 2 opportunities available **

Responsibilities

The VIP Corporate Travel Advisor is responsible for creating comprehensive travel arrangements for VIP clients, ensuring adherence to company policies and utilizing preferred suppliers. This role includes providing high-touch concierge services and advising clients on international travel requirements.