Virtual Assistant & Communications Coordinator (US Healthcare) EST Hrs | Re at ISTA Solutions Inc

, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Communication, Customer Service, Data Entry, Time Management, Microsoft Office, Healthcare Administration, AI Content Review, Detail Oriented, Empathetic Communication, EHR Systems

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success. We are currently seeking a perceptive and proactive Virtual Assistant & Communications Coordinator, preferably with experience in the U.S. healthcare industry. In this role, you will oversee AI-generated messages between patients and the healthcare team – reviewing, correcting, and customizing communications to ensure they sound natural, empathetic, and professional, and stepping in with a human response whenever needed. PLEASE NOTE: Working Hours: Monday to Friday, 8 am – 5 pm EST (14:00 PM – 23:00 PM South African time – subject to daylight savings) Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA) Work Environment: This is a fully remote role Responsibilities: This role is dynamic, and day-to-day tasks may evolve as our client's systems and processes continue to develop. Typical responsibilities include: Send out messages and reminders to patients. Help create and update support documents and information that go out to patients. Assist with more complicated questions by getting all the right information together and passing it to the right people. Work with the team to sort different types of messages and make processes more efficient. Work with data and systems to help organize information for reports and evidence-gathering. Complete daily data entry tasks (approx. 2 hours per day, varying based on workload) Assist with setting up facilities and backend systems ahead of launch Draft emails, create documents, and follow up on outstanding items Monitor and oversee AI-generated patient communications across multiple messaging channels Review inbound and outbound patient conversations to ensure accuracy, quality, and professionalism Customize and personalize communications directly, rather than relying primarily on AI-generated responses Identify errors, inconsistencies, or situations requiring human intervention and take appropriate action Help shape the AI's communication style to ensure messages are clear, empathetic, conversational, and appropriate for a U.S. audience Follow established workflows, communication guidelines, and quality standards Work across multiple internal platforms during the transition to a proprietary application Collaborate with internal teams to identify trends and recommend improvements to processes and AI performance Provide light user support as needed (no prior training or experience required) Maintain accurate records and ensure all patient interactions comply with internal policies and procedures Complete other ad hoc tasks as required 6 months to 1 year experience in the U.S. healthcare industry preferred (experience with EHR systems or healthcare admin preferred) Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally Highly detail-oriented with strong time management skills Ability to write clean, well-structured customer emails in English, with excellent grammar and spelling Strong customer service background Good judgement and consistent, sound decision-making Adaptable and receptive to feedback Empathetic nature Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required) Ability to work independently in a fast-paced, remote environment Familiarity with navigating databases and digital communication tools If you are not contacted within 14 working days, please consider your application unsuccessful.

Responsibilities

Oversee and refine AI-generated patient communications to ensure they are professional, empathetic, and accurate. Handle daily data entry, patient reminders, and coordinate with internal teams to improve messaging workflows.