Virtual Assistant - Fulfilment at Decentralized Masters

Rio de Janeiro, Southeast, Brazil -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Email Management, Customer Service, Report Drafting, Customer Onboarding, Google Suite, Google Calendar, Time Management, Organizational Skills, English Proficiency, Communication Skills

Industry

Education

Description

Who Are We? Decentralized Masters is at the forefront of DeFi education globally. In just two years, we have grown from a pioneering pair of co-founders to over 150 dedicated professionals. Today, we are recognized as one of the fastest-growing enterprises in the sector, with industry insiders predicting our evolution into a unicorn company by 2030. Operating on a bootstrapped model, we are on track to achieve an impressive $50 million in revenue this year alone. Our Impact While our growth has been remarkable, we take even greater pride in the success of our clients. To date, we have empowered over 4,500 investors to break into the DeFi world. At Decentralized Masters, we don’t just offer education; we cultivate a powerhouse of knowledge combined with an engaging community, innovative technology, and a team of leading DeFi and blockchain experts. Our commitment is to deliver unparalleled resources designed for long-term success in the world of DeFi and Web3, ensuring our members not only safeguard but also enhance their financial future. Our Vision Our goal is to create the largest and most influential DeFi ecosystem the world has ever seen, starting with becoming the gold standard in DeFi education. This vision is ambitious, transformative, and poised to change the landscape of digital finance. Are You Ready? This is more than just a job; it’s an opportunity to shape the future of Web3 technology and education. Are you ready to be part of our vision to redefine what’s possible in DeFi and beyond? Apply below, and let’s explore this journey together. Check us out here:Decentralized Masters What will you be doing? Manage emails and communications Escalation of customer queries Drafting of reports and presentations Clear and continuous communication with customer General administrative duties Onboarding of customers Please submit you resume in ENGLISH Native English speaker (or at least professional level) Must be located in South America Proven experience as a Virtual Assistant or relevant role Customer Service experience is a must Familiarity with Defi or Crypto an added advantage Experience with word-processing software and spreadsheets (e.g. Google Suite) Knowledge of online calendars and scheduling (e.g. Google Calendar) Excellent phone, email and instant messaging communication skills Excellent time management skills Solid organizational skills High school diploma; additional qualifications as an Administator or Executive Assistant are a plus Competitive salary package Full time Unlimited PTO Team off-sites Young & dynamic culture with team members across 30+ countries Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!

Responsibilities

Manage customer communications, emails, and onboarding processes while escalating queries and drafting reports. Provide general administrative support to ensure smooth fulfillment operations.