Virtual Assistant (Operations & Customer Support) (022-0797) at Hunt St

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

1800.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Order management, Logistics coordination, Systems administration, Marketing support, Social media management, Process documentation, SOP creation, Monday.com, Xero, Canva, Written English, Attention to detail, Content scheduling, Data entry

Industry

Staffing and Recruiting

Description

Looking for Philippines-based candidates Job Role: Virtual Assistant (Operations & Customer Support) Compensation range: $1,500 AUD - $1,800 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: The client is an Australia-based, design-focused manufacturer specialising in designer-grade custom cabinetry components compatible with major global flat-pack furniture systems. Role Overview: We are seeking a highly organised and detail-oriented Virtual Assistant to provide end-to-end operational support across customer service, quoting, order management, logistics coordination, systems administration, and marketing support. Key Responsibilities: 1. Customer communication Respond to customer enquiries via email Triage and escalate complex queries Schedule client calls Follow up on quotes and enquiries Process new trade account requests Gather client testimonials and imagery 2. Quoting support Review client plans and extract panel sizes Prepare draft quotes Cross-check measurements and finishes 3. Order processing Convert invoices into production orders, ensuring all details are accurate Maintain tracking systems 4. Supplier coordination, shipping and logistics Liaise with manufacturers Track production and follow up delays Book freight and prepare documentation Send dispatch notifications Monitor deliveries 5. Work Management (Monday.com) Manage boards and workflows Ensure accurate tracking 6. Social media management Manage Facebook, Instagram, TikTok, Pinterest accounts Create, schedule and publish approved content Repurpose content across platforms Respond to comments/messages Maintain posting consistency and monitor social trends Identify social opportunities 7. Process documentation and optimisation Create and maintain SOPs and organise SOP library Identify process gaps and improve workflows Build FAQ database Create templated responses Maintain knowledge resources Key skills & requirements Essential Excellent written English Strong attention to detail Experience managing social media platforms Organised and process-driven Desirable Interior design or cabinetry exposure eCommerce or customer service experience Experience with Monday.com or similar Experience with Xero or similar Experience with Canva / content tools Success in this role looks like … Exceptional, timely customer service Accurate quotes and orders Well-documented SOPs Clean and updated Monday.com Consistent social media activity KPIs Customer response time

Responsibilities

The Virtual Assistant will provide end-to-end operational support, including customer communication, quoting, order processing, and logistics coordination. Additionally, the role involves managing social media accounts and maintaining process documentation and SOPs.