Virtual Assistant Success Coordinator at Treantly

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

5.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, Account Management, Operations, Performance Management, Onboarding, Communication, Problem-Solving, Conflict Resolution, Retention, Documentation, KPI Monitoring, Coaching, CRM Systems, Google Workspace, Slack, Time-Tracking

Industry

Staffing and Recruiting

Description

We are looking for a proactive and people-oriented Virtual Assistant Success Coordinator to ensure our VAs and clients experience smooth onboarding, clear communication, and long-term success. This role sits at the intersection of client experience, performance management, and operational support. You will serve as the bridge between clients and virtual assistants — ensuring alignment, accountability, and satisfaction on both sides. This is not just an admin role. It requires strong communication skills, problem-solving ability, and the confidence to manage expectations professionally. Role Overview The Virtual Assistant Success Coordinator is responsible for: Supporting client onboarding and VA onboarding Monitoring performance and ensuring KPIs are met Acting as the first escalation point for concerns Maintaining strong relationships with both clients and VAs Driving retention and long-term partnership success You will work closely with the recruitment team, operations team, and leadership to ensure every placement runs smoothly. Key Responsibilities1. Client Onboarding & Experience Facilitate onboarding calls with new clients and VAs Ensure role expectations, KPIs, and communication standards are clearly defined Document workflows, expectations, and performance benchmarks Conduct regular client check-ins (30/60/90 day reviews) 2. VA Performance Support Monitor attendance, productivity, and KPI compliance Review time tracking and performance reports Identify early warning signs (engagement, performance dips, communication gaps) Provide structured feedback and coaching support when needed 3. Escalations & Conflict Resolution Serve as first point of contact for client or VA concerns Mediate misunderstandings professionally and neutrally Implement improvement plans when necessary Escalate critical issues to leadership when required 4. Retention & Engagement Ensure VAs feel supported and aligned with client expectations Maintain regular check-ins with assigned VAs Gather client feedback to improve service quality Support contract renewals and long-term placements 5. Documentation & Reporting Maintain organized records of all client interactions Track KPIs, satisfaction scores, and retention metrics Provide weekly summary updates to management Work Hours: Full-time, Eastern Standard Time business hours, Remote Pay: $5/hr, DOE Must-Have Qualifications 3+ years experience in client success, account management, HR, or operations Experience working with remote teams or virtual assistants Strong written and verbal English communication skills Excellent conflict resolution and problem-solving ability High attention to detail and documentation accuracy Comfortable handling difficult conversations professionally Proficient in CRM systems, Google Workspace, Slack, and time-tracking tools Preferred Qualifications Experience in an outsourcing or staffing company Familiarity with KPI tracking and performance reviews Experience onboarding clients in a service-based business Background in HR, operations, or customer success Key Traits for Success Calm under pressure Assertive but diplomatic Organized and structured Proactive (does not wait for issues to escalate) Relationship-driven What Success Looks Like in This Role Smooth onboarding experiences Minimal client complaints High VA retention rates Clear documentation and accountability Strong long-term client relationships Collaborative and supportive work environment. Opportunity for advancement within the organization. Stable, long-term remote work opportunity. Health Insurance (Maxicare HMO) after 3 months probationary period.

Responsibilities

This role coordinates success for Virtual Assistants and clients by managing onboarding, monitoring performance against KPIs, and acting as the primary escalation point for concerns. The coordinator ensures alignment, accountability, and long-term partnership success between both parties.