Virtual Customer Service Representative / Remote at Whizz

, , Morocco -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Sales Techniques, French Fluency, Arabic Fluency, English Fluency, CRM Systems, Video Communication, Multitasking, Troubleshooting, Account Management, Conflict Resolution, Retail Experience

Industry

Equipment Rental Services

Description

Position: Virtual Customer Service Representative Languages: English, French, and Arabic At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed. As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection. In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests. Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location. New customers: Help customers choose the right bike, battery, accessories, and services Explain bike features, subscription plans, and pricing Assist customers with signing up, creating accounts, and completing payments Use sales techniques to convert potential customers into subscribers Existing customers: Support customers with subscription questions, payments, and account issues Help customers troubleshoot basic bike or service issues remotely Coordinate service requests and follow-ups with the operations team Address customer concerns and objections while maintaining a high level of satisfaction Customer communication: Provide clear, accurate, and friendly communication to customers Coordinate with internal teams via chat and messaging tools to resolve customer requests Build trust and long-term relationships with our rider community Native or fluent French and Arabic Fluent English (C1 - C2 level) 2+ years of experience in customer support, sales, or call center roles Comfortable working on camera and assisting customers via live video throughout the day Ability to multitask and stay organized in a fast-paced environment Comfortable using CRM systems and productivity tools High-speed internet connection, and headset Retail experience is a bonus.

Responsibilities

Provide remote assistance to customers via live video connection to guide them through bike selection, subscriptions, and payments. Support existing users with account issues, basic troubleshooting, and coordination with the operations team.