JOB SUMMARY

We are seeking a dedicated and detail-oriented Customer Support Coordinator to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, assisting with inquiries, and ensuring a smooth communication flow between our customers and the company. This role requires strong analytical skills, effective communication abilities, and a passion for helping others.

SKILLS

• Proficient in data entry with attention to detail.
• Bilingual or multilingual skills, particularly in English and Spanish, are highly desirable.
• Strong analysis skills to interpret customer data and feedback effectively.
• Previous experience in sales is a plus, with an emphasis on upselling techniques.
• Excellent customer service skills with the ability to handle inquiries professionally.
• Outstanding communication skills, both verbal and written, ensuring clarity in interactions.
• Familiarity with phone etiquette to maintain professionalism during calls. Join us as we strive to provide outstanding support to our customers while fostering a positive work environment!
  Job Type: Full-time
  Pay: $85,000.00-$98,000.00 per year

Benefits:

• Flexible schedule
• Life insurance

Work Location: Remot

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Perform data entry tasks to maintain accurate customer records and information.
• Analyze customer feedback and provide insights to improve service quality.
• Assist in upselling products or services based on customer needs and preferences.
• Provide support in sales processes by addressing customer questions and concerns.
• Maintain a high level of phone etiquette while interacting with customers.
• Collaborate with team members to resolve issues efficiently and enhance the overall customer experience.