Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.
Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility.

QUALIFICATIONS

• Proven experience in a customer support role, preferably in a virtual or remote setting.
• Exceptional communication skills in English, both verbal and written.
• Strong problem-solving abilities and a customer-first mindset.
• Comfortable navigating multiple software tools, including CRM platforms and help desks.
• Ability to manage time effectively and work independently in a remote environment.
• Familiarity with online communication tools such as chat systems and email platforms.
• Reliable internet connection and a dedicated workspace free from distractions.
• Availability to work a full-time schedule, including possible evenings or weekends if needed.

ABOUT THE ROLE

We are seeking a dedicated and customer-focused Virtual Customer Support Representative to join our dynamic Customer Support team. In this full-time, hourly role, you will play a vital part in delivering exceptional support experiences to our customers. As a Virtual Customer Support Representative, you will assist customers with inquiries, troubleshoot issues, and ensure satisfaction across various communication channels. This is an exciting opportunity to make a real difference while working in a supportive and collaborative environment.

Responsibilities

• Provide prompt, courteous, and accurate customer support through email, chat, and phone in English.
• Assist customers with questions, issues, or concerns related to products, services, or account inquiries.
• Troubleshoot technical problems and guide customers through resolutions.
• Handle escalated cases with professionalism and ensure customer satisfaction.
• Maintain in-depth product knowledge to offer tailored solutions for customers.
• Document customer interactions and resolutions in the company’s CRM system.
• Collaborate with internal teams to address customer feedback and improve processes.
• Meet or exceed key performance metrics, including response time and resolution rates.
• Actively participate in ongoing training sessions to stay updated on product and policy changes.

THE PAY RANGE FOR THIS ROLE IS:

28 - 33 USD per hour(Remote (Columbus, Nebraska, US)