Next Man Up supports the well-rounded gentleman and serves as a catalyst in which young men of color are agents of change in their community and leaders in eliminating systematic gaps in their opportunities and outcomes. Through interactive workshops and positive male role models. Next Man Up develops and motivates young boys to grab the torch of success for the next generation to follow.
We are seeking a detail-oriented and customer-focused Email Support Specialist to join our Customer Support team. The Email Support Specialist will be responsible for providing timely and accurate responses to customer inquiries via email, ensuring a positive customer experience.

QUALIFICATIONS:

• Excellent written communication skills
• Strong attention to detail
• Ability to multitask and prioritize workload effectively
• Customer service experience is a plus
• Proficiency in email management tools and CRM systems
  If you are a proactive problem-solver with a passion for helping customers, we want to hear from you! Apply now to join our dynamic Customer Support team as an Email Support Specialist.

• Respond to customer inquiries and resolve issues via email in a timely manner
• Provide accurate information and guidance to customers regarding products and services
• Escalate complex issues to appropriate teams for resolution
• Maintain a high level of professionalism and customer service in all interactions
• Document customer interactions and feedback for analysis and improvement