Desire Home Care (DHC) is a privately owned and family oriented company that provides in-home care for seniors , adults and children facing physical and/or medical challenges. We believe that everyone should and deserves to live life with joy, dignity and most importantly to its’ fullest. Our caregivers come highly trained and with heart full with compassion eager to assist you in reaching those special milestones. We assist with personal care, meal preparation, transportation and mobility, and in home respite services in an environment familiar to you, surrounded by loved ones and special memories. We strive to provide quality care you can trust, and pride ourselves in providing excellent and affordable care. Care plans are personalized to fit each individual client’s needs. Desire Home Care staff work closely with family members and other support staff to ensure that appropriate and quality care is given to all clients. Our caregivers are certified and bonded. Our Mission: Our values are simple. Desire Home Care strives to offer quality and affordable compassionate home care services, while meeting your needs and exceeding your expectations.

QUALIFICATIONS

• Fluency in English, with excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think critically in a fast-paced environment.
• Basic computer literacy, including familiarity with email, chat software, and CRM tools.
• A customer-focused mindset with strong interpersonal skills.
• Ability to manage multiple tasks effectively and remain organized.
• Reliable internet connection and a quiet workspace for virtual support duties.
• Willingness to learn and adapt to new technologies and processes.

ABOUT THE ROLE

We are looking for a friendly and detail-oriented Virtual Help Desk Support Specialist to join our Customer Support team. This full-time, hourly position is perfect for individuals who are passionate about assisting customers and solving technical issues in a professional and efficient manner. As the first point of contact, you will deliver exceptional support to our clients, ensuring their concerns are resolved effectively. No prior experience is required, making this an excellent opportunity for entry-level candidates eager to grow in a customer-centric environment.

WHAT YOU’LL DO

• Provide virtual help desk support to customers via email, chat, and phone in English.
• Respond to and resolve customer inquiries, technical issues, and general questions in a timely manner.
• Troubleshoot and diagnose basic technical problems and escalate complex issues to the appropriate team.
• Maintain accurate records of customer interactions in the company CRM system.
• Deliver excellent customer service while adhering to company policies and standards.
• Collaborate with team members to improve support processes and enhance the customer experience.
• Stay up to date on product features, updates, and company procedures.