Virtual Medical Assistant - Telehealth Experience Preferred at Staffing for Doctors

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Communication, Insurance Verification, Referral Management, Telehealth Scheduling, EMR/EHR Management, Medical Billing Portals, Google Workspace, Patient Education, Technical Troubleshooting, English Communication

Industry

Staffing and Recruiting

Description

We are seeking a highly competent, exceptionally friendly, and bubbly Virtual Medical Administrative Assistant to serve as a key patient-facing representative. This role demands an administrative professional who can seamlessly balance fast-paced front desk operations with intricate medical-legal tasks like insurance verification and referral management. Key Responsibilities: Patient Communication & Front Desk Operations: Manage high-volume inbound and outbound phone calls with a warm, energetic, and empathetic demeanor, ensuring a premium patient experience. Procedure Advocacy & Patient Education: Actively study and master the clinic’s medical procedures to confidently explain treatment steps, answer inquiries, and spread knowledge to patients. Complex Appointment & Telehealth Scheduling: Coordinate medical calendars, book patient appointments, and provide technical troubleshooting and workflow support for remote Telehealth visits. Insurance Verification & Pre-Authorizations: Execute end-to-end insurance workflows, confirming patient eligibility and securing timely prior authorizations to avoid billing disruptions. Referral & EHR Management: Process and track incoming and outgoing patient referrals while maintaining meticulous, up-to-date health records within the Electronic Medical Records (EMR) system. The ideal candidate is not just a task-manager, but a proactive learner who will take the time to thoroughly understand the clinic's specific medical procedures to educate, reassure, and guide patients. Flawless, accent-free English communication is an absolute baseline requirement for this role. Communication Mastery: Impeccable verbal English communication skills with a completely neutral accent and a friendly, engaging phone presence. Personality Profile: Naturally bubbly, enthusiastic, and patient-focused with strong active listening skills. Demonstrated Competency: Proven experience navigating U.S. outpatient medical billing portals, referral networks, and EMR/EHR management systems. Technical Agility: High proficiency with virtual phone systems, Google Workspace, and digital Telehealth platforms.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Manage high-volume patient communications, scheduling, and telehealth support while ensuring a premium patient experience. Handle complex administrative tasks including insurance verification, pre-authorizations, and the maintenance of electronic health records.