Virtual Medical Assistant (VMA) at Go Lean Healthcare

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

6.0

Posted On

21 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Reception, Patient Triage, Appointment Scheduling, Insurance Verification, Prior Authorization, HIPAA Compliance, Medical Billing, EMR Management, Patient Communication, Administrative Support, Surgery Coordination, Referral Processing

Industry

Human Resources Services

Description

Virtual Medical Assistant (VMA) Remote | Ophthalmology | 30 Hours/Week | $6.00/Hour Role Overview We are seeking a proactive, highly communicative Virtual Medical Assistant (VMA) to provide end-to-end medical reception and administrative support for a busy ophthalmology practice. The ideal candidate will act as a seamless extension of our in-clinic team, managing critical patient-facing interactions and backend workflows while protecting the patient experience and ensuring strict data security. Clinic & Physician Profile Specialty: Ophthalmology. Location: Georgia, USA. Team Dynamics: A collaborative, fast-paced environment that recently transitioned from an in-person receptionist role to an efficient VMA setup. Patient Demographic: Predominantly elderly patients, requiring exceptional clarity, deep patience, and stellar audio-verbal delivery. Core Responsibilities & Tasks Patient Communication: Handle inbound and outbound phone calls, check voicemails, and accurately triage messages. Excellent communication skills required. Appointment & Surgery Scheduling: Manage the clinic calendar, schedule new and recurring patient appointments, coordinate specialized surgery scheduling, and process medical referrals received via fax from other doctors' offices. Financial & Insurance Management: Conduct thorough insurance verification of coverage, process prior authorizations for medications and medical procedures, and securely collect patient payments. Inbox & Document Management: Sort, filter, and act on emails from patients and providers while processing inbound and outbound faxes. Team Coordination: Provide prompt, proactive, real-time updates to the in-clinic team regarding immediate scheduling changes (e.g., notifying them if a patient is running late or needs to reschedule). Job Requirements Mandatory Requirements Experience: Minimum of 1 year of professional experience supporting a US-based medical clinic. Communication Skills: Exceptional verbal and written English communication skills. Must speak clearly, confidently, and loudly enough to comfortably communicate with an elderly patient base. Soft Skills: High level of proactivity, transparency, and a strong sense of accountability, with a proven ability to work independently under minimal supervision. Compliance: Must successfully complete a company-sponsored HIPAA compliance certification prior to Day 1. Work Schedule: 30 hours per week with a chance to expand to 40-hours as clinic needs grow. Work-from-Home & Technical Setup Environment: A dedicated, quiet, and secure home office space free from distractions. Hardware Assets: Updated computer systems capable of running remote desktop protocols seamlessly without lag or latency. Dual monitors required for efficient multitasking across scheduling, payment, and EMR platforms. Peripherals (Preferred): Noise-canceling headset to eliminate background sounds. Connectivity (Preferred): High-speed internet with a stable backup internet solution to eliminate downtime. Tools & Platforms Electronic Medical Records (EMR): Office Ally Communication System: Google Voice

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Responsibilities

Provide end-to-end medical reception and administrative support for an ophthalmology practice, including patient communication and surgery scheduling. Manage financial tasks such as insurance verification, prior authorizations, and payment collection.