ABOUT US:

Welcome to Ginger Desk, where we’re redefining the healthcare experience by getting practitioners back to doing what they love – treating patients. Join our dynamic and fast-growing team of professionals who value integrity, diversity, and wellness. Here at Ginger Desk, we work and play remotely, fostering a culture of innovation and collaboration.

QUALIFICATIONS:

• Prior experience in customer service or reception roles, with a strong emphasis on phone-based communication.
• Understanding of healthcare provider roles to deliver outstanding patient support.
• Comfortable with CRM software, web-based calendars, email systems, and EMRs; ability to quickly learn new tools.
• Excellent verbal communication skills with a professional demeanor.
• Strong problem-solving abilities and attention to detail.

THE ROLE:

As a Virtual Receptionist at Ginger Desk, you’ll play a crucial role in ensuring exceptional service for our clients. Your responsibilities include managing inbound calls, scheduling appointments, and collaborating with our VA team to deliver top-notch support. This position is vital in enhancing client satisfaction and operational efficiency.

RESPONSIBILITIES:

• Manage inbound calls professionally, ensuring a friendly and helpful experience for all callers.
• Handle appointment scheduling in real-time using web-based calendar systems & EMR portals, maintaining accurate clinic schedules.
• Collaborate closely with the VA team to address inquiries, provide information, and resolve issues promptly.
• Communicate proactively and professionally with practitioners.
• Stay updated with customer service and technology training to handle various call scenarios efficiently.