Virtual Receptionist - BREMPLS01 at EMAPPLY

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

16700.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Data Entry, Empathy, Organization, Team Collaboration, Social Media Management

Industry

Description

Role Type: Full Time, Remote Hours: Tuesday to Friday (7:00 am – 11:30 am SAST) & Saturday to Sunday (12:30 am – 11:30am SAST) Salary Range: R16 700 per month About the Company Our client operates in the hospitality industry, providing exceptional service and experiences to its customers. Role Overview Join our client's team as a Customer Service Agent and be a crucial part of delivering top-notch customer support in a dynamic and fast-paced environment. Key Responsibilities Handle inbound calls by either forwarding relevant calls or addressing inquiries directly. Manage inbound social media communications to ensure timely responses and customer satisfaction. Utilize the company's booking system as needed to assist customers with reservations and inquiries. Send follow-up text messages during or after phone calls to provide additional information or confirm details. Deliver exceptional customer service over the phone, demonstrating empathy and professionalism at all times. Resolve customer issues efficiently and effectively, aiming for first-call resolution whenever possible. Maintain accurate records of customer interactions and transactions for future reference. Collaborate with team members to ensure a seamless customer experience across all touchpoints. Prior experience in customer service, particularly in handling phone inquiries and resolving issues. Demonstrated ability to think logically and apply common sense in problem-solving scenarios. Proficiency in basic computer skills, including data entry and navigating software applications. Excellent verbal and written communication skills to interact effectively with customers and colleagues. Ability to work independently with minimal supervision while also being a team player when needed. Strong organizational skills and attention to detail to ensure accuracy in customer interactions and data management. Fully remote & flexible work arrangements. Professional development opportunities to enhance your skills and grow in your career. Collaborative online team environment fostering teamwork and camaraderie. Supportive leadership with clear communication channels for guidance and feedback. Opportunities for career growth and advancement within the organisation.

Responsibilities

Handle inbound calls and manage social media communications to ensure customer satisfaction. Resolve customer issues efficiently while maintaining accurate records of interactions.