VIRTUAL SALES ENGINEER (VTS) - MID-ATLANTIC (HYBRID)

Functional area: Marketing
Country: United States
City: Pittsburgh PA, Boston MA, Albany NY
Company name: Leybold USA Inc
Date of posting: Sep 3, 2025

As a Virtual Sales Engineer at Leybold USA Inc., your mission revolves around acting as the principal liaison for customers engaged in pre- and post-sale activities. You will take ownership of your designated territory, including re-engaging lapsed service customers, thereby driving revenue and enhancing customer satisfaction. Reporting to the Customer Success/Virtual Sales Manager, you will be instrumental in facilitating seamless interactions between our sales and technical teams to ensure we meet and exceed customer expectations.

Your diverse responsibilities will include:

• Serving as the primary contact for customers, guiding them through the sales process and ensuring they receive timely and accurate information on our offerings.
• Working collaboratively with outside sales personnel to ensure comprehensive support and coverage of customer needs across all service lines.
• Following up on leads generated through marketing efforts, while also providing requested quotes for the Service Business Line.
• Delivering a general overview of all Service Products and demonstrating product benefits to potential clients.
• Proactively managing open territory while also revitalizing relationships with lapsed service customers to boost sales initiative.
• Collaborating with the applications and tech support teams to propose tailored product alternatives that align with customer needs.
• Identifying opportunities for cross-selling additional Leybold products, including field services and service contract options.
• Enhancing the overall satisfaction of our business lines through improved performance, which leads to greater efficiency in operational practices.
• Actively promoting sustainable practices by reducing the need for commuting, which also reflects our responsibility towards reducing our environmental footprint.
• Maintaining meticulous customer databases and thoroughly documenting all customer interactions and activities using our Customer Relationship Management (CRM) system.
• Developing professional networks by actively engaging in lab and factory visits, enabling you to gain a deeper understanding of our operations and products.
• Upholding the company culture that nurtures early-career professionals, helping them align with the expectations and values of our group.
• Taking advantage of in-office work to receive immediate support and guidance from colleagues, facilitating faster learning and adaptation to the role.
• Completing additional duties as directed by management, demonstrating flexibility and a team-oriented attitude.