ABOUT THE ROLE

This role will be responsible for managing a team of Virtual Employment Coaches and Virtual Customer Service Officers. The Virtual Services Team Leader will play a pivotal role to ensure the delivery of Workforce Australia Services for the relevant Employment Regions remains compliant with Deed requirements and achieve performance measures.

To be successful in the role you will be able to demonstrate:

• Experience in a management or leadership roles;
• Ability to manage workday autonomously, ability to manage day to day tasks;
• Ability to troubleshoot IT issues in consultation with the IT department;
• Ability to read complex administrative procedures and reports, understand them and apply them or put in place strategies to meet performance and compliance requirements;
• Proven ability to interpret reports and use data to identify quality, performance and compliance issues;
• Cultural competency in engaging with Aboriginal and Torres Strait Islander and CALD/Refugee Participants, Employers and other Stakeholders;
• High level of interpersonal skills and ability to develop effective relationships with a diverse range of participants, employers, stakeholders and staff; and
• Ability to use the Microsoft Office suite (Word, Excel and PowerPoint) and ability to type (minimum 30 words per minute)