What to Expect
As a Virtual Tesla Supervisor, you will be responsible for delivering seamless customer service throughout the entire customer journey across all our digital distribution channels. You have a relentless determination to succeed and are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customer on the phone, Video Calls, via E-Mail or the Tesla Chat.
You are part of a larger virtual team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve outlined targets.

What You’ll Do

• To offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities)
• Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
• Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
• Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO
• Ensure close and tailored communication with customers at all touch points.
• To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.
• Effectively present and sell and support the delivery and installation the entire Tesla eco-system
• Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership

Business Health

• Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
• Demonstrate sales leadership by role playing and having an active presence in customer facing locations
• Train and develop team on sales and delivery processes
• Analyse data to determine optimal business strategies
• Set individual goals for your team, ensuring goals are aligned with store goals
• Ensure team is fluent in all aspects of product knowledge
• Partner with Marketing to identify local marketing and event opportunities to drive sales
• Drive for Excellence in all areas of business focused on reaching P&L expectations for respective location

Customer Experience

• Responsible for ensuring all employees provide best in class experience in every interaction
• Manage escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

Employee Engagement

• Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Continually evaluate the performance of each employee and provide constant feedback to drive results
• Identify high potential talent and effectively succession plan for needs of the business
• Ensure all employees adhere to Tesla policies and procedures
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs
• Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

What You’ll Bring

• Proven track record to meet or exceed goals consistently.
• Self-starting entrepreneur with exceptional management and coaching skills
• Ability to prioritize multiple projects and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Dedicated and ethical approach to sales and sales operations
• Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
• Ability to work evenings and weekends in a retail environment

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process

• To offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities)
• Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
• Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
• Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO
• Ensure close and tailored communication with customers at all touch points.
• To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.
• Effectively present and sell and support the delivery and installation the entire Tesla eco-system
• Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownershi