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Virtual Travel Experience Agent at Fred Martin Motor Company
Missoula, Montana, United States -
Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Care, Itinerary Management, Last-minute Adjustments, Upgrades, Personalized Recommendations, Travel Documentation Guidance, Trip Monitoring, Timely Communication, Professionalism, Friendliness, Adaptability, Organization

Industry

Description
Join our team as a Virtual Travel Experience Agent! Your mission is to deliver world-class hospitality remotely. You will guide clients through their travel preparations and provide ongoing support during their trips, ensuring every interaction leaves them feeling confident and excited about their journey. Key Responsibilities Deliver exceptional customer care by proactively addressing client needs before and during their trips. Assist with itinerary management, including last-minute adjustments and upgrades. Provide personalized recommendations and clear guidance on travel documentation. Monitor client trips to anticipate needs and send timely updates or check-ins. Build trust with clients through professional, friendly, and timely communication. Ideal Candidate Customer-Obsessed: You have a genuine desire to help people and go the extra mile. Organized: You can handle multiple client itineraries without missing a detail. Adaptive: You embrace change and can adjust quickly to new tools and procedures. Background: Experience in hospitality, concierge services, or travel agencies is a plus. Remote Ready: You have a quiet workspace and high-speed internet connection. What We Offer A supportive, fully remote team environment. Opportunities for career advancement in the travel sector. Ongoing mentorship and professional development. Exclusive access to travel deals and benefits.
Responsibilities
The primary role involves delivering world-class hospitality remotely by guiding clients through travel preparations and providing ongoing support during their trips. Key duties include managing itineraries, handling last-minute adjustments, and proactively addressing client needs before and during travel.