COMPANY OVERVIEW:

We are a dynamic travel agency dedicated to creating seamless and unforgettable travel experiences. We believe in empowering our team members with diverse skills to provide end-to-end service excellence. We are seeking a highly organized, detail-oriented, and customer-obsessed individual to join us as a pivotal multi-skilled specialist.

REQUIRED SKILLS:

We are looking for a unique blend of technical, communication, and soft skills to succeed in this integrated role.

• Technical and Soft skills
• Software & Systems Proficiency: Advanced ability in Microsoft Office Suite (especially Excel for data and Outlook for communication) and a proven aptitude for quickly learning new software, including CRM platforms and Global Distribution Systems (GDS) or booking engines.
• Regulatory & Financial Acumen: Strong ability to research, interpret, and apply complex visa regulations with precision. Solid numerical skills for handling payments, invoicing, and basic financial tasks accurately.
• Communication Skills:
• Clear & Professional Communication:
• Exceptional verbal and written communication skills. Ability to explain intricate processes (like visa applications) simply, draft professional emails, and maintain a courteous and helpful phone manner.
• Consultative Listening & Support:
• Meticulous Organization & Time Management:
• Proactive Problem-Solving:
• Customer-Centric Resilience:

Job Types: Full-time, Permanent
Pay: AED2,000.00 - AED4,000.00 per month

Education:

• Bachelor’s (Required)

Experience:

• Visa and travel agency: 2 years (Required)

Language:

• English (Required)

Location:

• Dubai (Required)

OBJECTIVE OF THE ROLE:

To be the central hub for our agency’s operations, providing flawless administrative support, expert visa and documentation services, and professional travel consulting to ensure a smooth and exceptional client journey from inquiry to return.

KEY RESPONSIBILITIES:

This integrated role is split into three core areas of responsibility:

We are looking for a unique blend of technical, communication, and soft skills to succeed in this integrated role.

• Technical and Soft skills
• Software & Systems Proficiency: Advanced ability in Microsoft Office Suite (especially Excel for data and Outlook for communication) and a proven aptitude for quickly learning new software, including CRM platforms and Global Distribution Systems (GDS) or booking engines.
• Regulatory & Financial Acumen: Strong ability to research, interpret, and apply complex visa regulations with precision. Solid numerical skills for handling payments, invoicing, and basic financial tasks accurately.
• Communication Skills:
• Clear & Professional Communication:
• Exceptional verbal and written communication skills. Ability to explain intricate processes (like visa applications) simply, draft professional emails, and maintain a courteous and helpful phone manner.
• Consultative Listening & Support:
• Meticulous Organization & Time Management:
• Proactive Problem-Solving:
• Customer-Centric Resilience