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Visa Application Officer (m/f/d - 3 months contract - 2/4 years exp' max) at Capago International

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Typing Skills, MS Office Proficiency, Email Management, Problem Solving, Decision Making, Handling Pressure, Proactive, Versatile, Team Work, Team Spirit

Industry

Outsourcing and Offshoring Consulting

Description

NOTE BEFORE APPLYING This position is based in Cape Town - South Africa ; 3 months temporary contract offered (no freelance contract or expatriation) ; Knowledge of the visa industry a plus (but not mandatory) 2 / 4 years experience maximum in a similar position especially in customer service ; Fluent in written and spoken English mandatory. WHO ARE WE ? CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications. We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Operations Department and are looking for an experienced Visa Application Officer looking for new challenges within a dynamic and human focused company. RESPONSIBILITIES The main responsibilities of the VAO are as follows: Welcoming all visa applicants in the operated visa application center (reception) ; Process the visa application of the applicants (front office) ; Collect payments from the applicants (Payment counter) ; Manage the biometric collection of visa applicants (biometry) ; Manage all back office tasks to finalize the visa application of our applicants (back office) ; Manage all other tasks given by the management. SKILLS The required skills for this position are: Excellent customer service skills ; Excellent typing skills ; Proficiency in MS Office ; Good with emails, problem solving and effective decision making ; Ability to handle pressure ; Energetic, proactive, versatile, commitment to team work and team spirit. DIPLOMA AND EXPERIENCE Matric or equivalent ; Tertiary qualification is an added advantage ; Previous customer service experience as a customer service consultant. Speaking French is an added advantage.

Responsibilities

The Visa Application Officer will be responsible for welcoming applicants, processing visa applications at the front office, collecting payments, managing biometric data collection, and handling all necessary back-office tasks to finalize applications.