NHS AfC: Band 2
Main area
Administration
Grade
NHS AfC: Band 2
Contract
Bank
Hours
Flexible working
Other
0 hours per week (Whilst this role does not require travel you will be expected to work from Welwyn Garden City HQ and have means to travel there.)
Job ref
4265 - 7291168
Site
HUC Ambulance HQ
Town
Welwyn Garden City
Salary
£12.21 This role is offered on a flexible, zero hours bank contract
Salary period
Hourly
Closing
10/07/2025 23:59
Job overview

PASSIONATE ABOUT HOW WE DO IT

We’re looking for a proactive and organised Service Coordinator to support the daily running of the Acute In Hours Visiting Service (AIHVS).
You’ll be the main point of contact during your shift, coordinating visits, liaising with clinical teams and GP surgeries, and ensuring timely, efficient service delivery.

Key responsibilities:

• Coordinate AIHVS team operations and vehicle dispatch
• Communicate with GP surgeries and internal teams
• Manage referrals and ensure visits meet service KPIs
• Complete shift reports and update SystemOne
• Support performance reporting and service utilisation

If you’re confident and reliable, then we’d love to hear from you!

Main duties of the job

• Working to ensure that all calls are answered promptly and meets all associated KPIs
• To ensure all staffed vehicles are ready to dispatch at their start time.
• Complete the daily shift report.
• Working within our clinical system (SystemOne) to ensure we have the correct information for data reports
• To oversee the clinical team and ensure all visits are dispatched promptly to the correct location, using the most efficient and effective resources available and ensure home visits are conducted in a timely and appropriate manner.
• To be fully conversant in all aspects of the AIHVS Coordinator role
• Liaise with surgeries to promote AIHVS and encourage service utilisation
• Support the Service Delivery manager to collate and distribute Performance Reports on a daily, weekly, monthly basis.
• Develop and sustain productive working relationships with colleagues in order to support the team, ensuring safe effective working.
• To promptly report any IT problems, vehicle problems or security issues and resolve as appropriate.
• Escalating any operational concerns in a timely manner.
• To support the co-ordination of the operational arrangements on the shift in the event of any/all the contingency procedures being put into operation.
• To maintain confidentiality.
• To be fully competent in all contingency processes for all relevant services.

Working for our organisation
At HUC, we’re proud to invest in our people by offering a wide range of exciting benefits that support your both personally and professionally.
Exclusive Discounts: Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we’ve got your wallet covered!
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.
Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Detailed job description and main responsibilities
For more details about this role, further information can be found on the job description and person specification.
Person specification
Knowledge and Experience

Essential criteria

• Excellent communication skills
• Good knowledge of IT
• Excellent time management and organization with the ability to effectively manage priorities

Desirable criteria

• Knowledge of clinical systems (SystemOne / ADASTRA/ web fleet)
• Experience working within healthcare environment
• Call centre experience

Personal Attributes, Values and Behaviours

Essential criteria

• Must be a team player
• Prepared to work flexibly
• Efficient
• Dependable
• Able to use initiative to solve problems
• Flexible and approachable

We reserve the right to close this vacancy early, should we receive sufficient applications.
Employer certification / accreditation badges
-
Further details / informal visits contact
Name
Sarah-Jane Newbigging
Job title
Non Clinical Recruiter
Email address
recruitment@huc.nhs.uk

Key responsibilities:

• Coordinate AIHVS team operations and vehicle dispatch
• Communicate with GP surgeries and internal teams
• Manage referrals and ensure visits meet service KPIs
• Complete shift reports and update SystemOne
• Support performance reporting and service utilisatio

Main duties of the job

• Working to ensure that all calls are answered promptly and meets all associated KPIs
• To ensure all staffed vehicles are ready to dispatch at their start time.
• Complete the daily shift report.
• Working within our clinical system (SystemOne) to ensure we have the correct information for data reports
• To oversee the clinical team and ensure all visits are dispatched promptly to the correct location, using the most efficient and effective resources available and ensure home visits are conducted in a timely and appropriate manner.
• To be fully conversant in all aspects of the AIHVS Coordinator role
• Liaise with surgeries to promote AIHVS and encourage service utilisation
• Support the Service Delivery manager to collate and distribute Performance Reports on a daily, weekly, monthly basis.
• Develop and sustain productive working relationships with colleagues in order to support the team, ensuring safe effective working.
• To promptly report any IT problems, vehicle problems or security issues and resolve as appropriate.
• Escalating any operational concerns in a timely manner.
• To support the co-ordination of the operational arrangements on the shift in the event of any/all the contingency procedures being put into operation.
• To maintain confidentiality.
• To be fully competent in all contingency processes for all relevant services