Visitor Assistant - Box Office at Minnesota Children's Museum

Saint Paul, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

16.75

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Teamwork, Independence, First Aid, Problem Solving, Visitor Operations, Exhibit Maintenance, Meeting Participation, Radio Communication, Complex Situations, Educational Setting, Recreational Setting, Computerized POS System, Diversity, Inclusion

Industry

Museums;Historical Sites;and Zoos

Description

Description Minnesota Children’s Museum’s mission is sparking children’s learning through play. We believe that diversity, equity, and inclusion is integral to fulfilling our mission. As a community resource for thousands of families, Minnesota Children’s Museum is dedicated to providing children with a fun, hands-on and stimulating environment to explore and discover. This Box Office Visitor Assistant is responsible for providing excellent customer service to visitors at the box office, lobby, as well as in galleries and public spaces. This role also supports sales initiatives and achieves designated sales goals. PAY: $16.75/hour plus commission. SCHEDULE: Requires 10-20 hours per week. Available to work weekdays. Available to work every other weekend (shifts scheduled between 8:30AM-6:30PM). Available to work every other Friday evening. Evening shifts end around 8:30PM. Minimum of 3 evening shifts per month. Available to work on federal holidays when the museum is open to the public. ESSENTIAL FUNCTION Provide excellent customer service to all visitors while maintaining a safe environment. Ensure exhibits ready for visitor use. Support visitor operations and needs outside of the galleries. Support division initiatives including service, education, and sales programs. Attend and participate in daily opening meetings, department meetings, trainings, and other meetings as scheduled. Accurately process all types of sales using computerized ticketing system. Achieve designated sales goals. IDEAL CANDIDATE Demonstrated ability to work well with adults and children. Ability to express ideas clearly and present information effectively to visitors in a crowded setting. Ability to communicate with front of house staff effectively using radio. Ability to work independently and with a team to make sound customer service decisions in complex situations. MINIMUM QUALIFICATIONS One year customer service experience. Galleries: Experience working or volunteering with children in an educational or recreational setting. Box Office: Experience using a computerized point of sales (POS) system. Ability to complete basic First Aid training (provided by the Museum). AVAILABLE BENEFITS COMMUTER BENEFIT: The Visitor Assistant is eligible for a $40 per month stipend to support expenses in commuting to the museum. The benefit is added to the employee's second paycheck of each month. WEEKEND BONUS: After working the first 2 weekend shifts in the 2-week pay period, you will be eligible for a $5 bonus to your hourly rate for your 3rd and 4th weekend shifts. This will be explained further if you are selected for an interview. PAY INCREASES: Employees receive a 0.40 cent pay increase after 6 months of active employment and another 0.40 cent pay increase after 12 months. Additional pay increases will take effect annually following one year of employment and align with the hire date. BONUS: You will be eligible for a Service Award Bonus at your 14 month mark. The bonus is 5% of your gross earnings in the first 14 months of employment. Free admission to museum for family. Retirement savings plan with employer match. Pre-tax options for transportation. Earn time off for Sick & Safe Leave. ABOUT MCM Located in downtown St. Paul, MN, MCM employs 55 full-time and 55 part-time employees and engages variety of volunteers and interns. At MCM, our workplace values that guide how we work together are: Play, Include, Grow, Serve, and Strive. We are dedicated to growing a diverse and culturally competent team of highly engaged staff and volunteers to reflect and equitably serve the vibrant community around us. We embrace differences in age, ability, color, ethnicity, gender identity and/or expression, national origin, race, religion, and sexual orientation. We strongly encourage the application of individuals from diverse backgrounds, including but not limited to: Black, Indigenous, and people of color; immigrants and refugees; LBGTQIA individuals; people with disabilities; religious minorities; and the elderly. MCM'S COVID SAFE PLAN The Minnesota Children’s Museum is committed to providing a safe and healthy workplace for all of our employees and volunteers. We have developed the SAFE Plan in response to the COVID-19 pandemic. Every leader, manager, employee and volunteer are responsible for implementing this plan. Our goal is to mitigate the potential for transmission of COVID-19 in our workplace, and that requires full cooperation. The museum believes COVID vaccinations are a vital tool in protecting yourself and others. We do not mandate a vaccination at this time and encourage our staff to take preventative steps to slow the spread of COVID by staying home when you are sick, testing when sick or exposed, and masking when sick or exposed. Minnesota Children’s Museum is an Equal Opportunity Employer committed to a culturally diverse work environment.

Responsibilities

The Box Office Visitor Assistant is responsible for providing excellent customer service to visitors and supporting sales initiatives. This role includes processing sales and ensuring exhibits are ready for visitor use.