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Lead the heartbeat of our Visitor Attraction

OUR VISITOR ATTRACTION OPERATIONS MANAGER

The Visitor Attraction and Gardens are the heart of our 1,200-acre estate,welcoming over 40,000 members as well as day visitors and hotel guests. At just six years old and on an exciting journey of refinement,we’re seeking an inspiring leader to help shape its future. You’ll work closely with our F&B Operations Manager and Head of Visitor Attraction to deliver seamless,world-class experiences that delight our members,guests and teams alike. From fine-tuning daily operations to driving innovation,you’ll play a crucial role in making every visit unforgettable.

KEY RESPONSIBILITIES

• Oversee daily operations across welcome desks,information points and exhibits,keeping venues clean,safe and guest-ready.
• Lead and develop managers and frontline teams:recruit,rota,train and inspire high performance.
• Drive accessibility,inclusivity and satisfaction for members and visitors; partner with Comms/Marketing & Events on programmes.
• Resolve incidents swiftly; act as first point of contact for H&S/first-aid matters and maintain up-to-date training records.
• Lead membership commercials and renewals; shape initiatives that enhance experience and income.
• Set and manage budgets with Head of Visitor Attraction; report monthly on KPIs (visitors,financials,satisfaction).
• Coordinate with F&B,Events and wider estate to deliver integrated,estate-wide standards.