Job Ref: SCO6107
Branch: The Scotsman Group - Central Office
Location: Head Office, Glasgow
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Any 5 shifts from 7
Hours per week: 40
Posted date: 11/06/2025
Closing date: 13/07/2025

ABOUT THE ROLE:

As Visitor Centre Manager, you will be the driving force behind the day-to-day operations of our vibrant centre based at Wellpark. From maintaining impeccable presentation standards to ensuring visitors leave with smiles and stories, your leadership will define the guest experience. You’ll manage and motivate a dedicated team, lead visitor engagement strategies, and work collaboratively on marketing campaigns and an exciting events calendar.

KEY RESPONSIBILITIES:

• Lead, motivate and develop the Visitor Centre team to ensure outstanding customer service.
• Maintain high presentation standards across the Visitor Centre, reception, and outdoor areas.
• Oversee all aspects of visitor experience including engagement, feedback, and facilities.
• Manage group visits and events, ensuring excellent communication and coordination.
• Work with our partners on PR, digital campaigns, and creative visitor engagement initiatives.
• Take ownership of the Visitor Centre budget, PL, cost management, and financial procedures.
• Recruit, train, and induct staff, promoting a culture of excellence and teamwork.