Visitor Engagement Specialist - Parks and Natural Resources at POLK_BoCC_Career Site

Bartow, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

20.85

Posted On

01 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organization, Communication, Writing, Presentation, Problem-Solving, Independent Decision-Making, Coordinating Projects, Customer Service, Event Coordination, Retail Management, Visitor Services, Public Speaking, Inventory Management, Cultural Knowledge, Time Management, Relationship Building

Industry

Government Administration

Description

VISITOR ENGAGEMENT SPECIALIST - PARKS AND NATURAL RESOURCES SALARY PG 10, $18.95 - $20.85 Hourly, Nonexempt WORK LOCATION AND SCHEDULE History Center, 100 East Main Street, Bartow Tuesday - Saturday, 8:00AM - 5:00PM EMPLOYEE BENEFITS • Direct Deposit, Bi-Weekly Pay Checks • Medical, Dental, Vision • Life Insurance • FRS Retirement • 10 Paid Holidays • Paid Time Off • Tuition Reimbursement • Education Incentives • Deferred Compensation Plan • Wellness Incentives • Employee Assistance Program (EAP) • Free Employee Gym • Free Employee Health Clinic Must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated below: MAJOR FUNCTION This position facilitates visitor services and supports daily operations at the Polk County History Center, including tours, volunteer scheduling, facility use, museum gift shop management, and special events. The role ensures delivery of customer service practices that promote positive guest experiences. ILLUSTRATIVE DUTIES Program and Visitor Services • Facilitates programming goals in collaboration with the Cultural Resources Coordinator, including leading scripted tours, directing school programs, and supporting visitor experiences in galleries and the gift shop. • Assists with museum inquiries and provides support to visitors as needed. Gift Shop Operations • Oversees daily operations of the museum gift shop. • Maintains accurate retail inventory and develops engaging retail experiences for visitors. • Supports revenue generation to meet budget goals. Facility Use • Coordinates with the Museum Assistant on facility use. • Monitors set-up and use of spaces by clients, caterers, and service providers. • Troubleshoots issues and facilitates communication among stakeholders to resolve concerns. • Ensures events and associated services begin and end on schedule, remaining on site until all vendors have existed. KNOWLEDGE, ABILITIES AND SKILLS Knowledge of: Polk County and regional history Basic use of personal computers, Microsoft Office, and database software Skills in: Organization, communication, writing, and presentation Problem-solving and independent decision-making Coordinating projects involving staff and outside vendors Ability to: Plan, organize, and prioritize projects to meet goals and deadlines Work effectively under pressure when necessary Establish and maintain effective working relationships with employees, volunteers, officials, and the public Make well-reasoned decisions consistent with policies, procedures, and confidentiality requirements. MINIMUM QUALIFICATIONS Graduate of an accredited two-year college or university with major coursework in education, hospitality, business, or a related field One (1) year of experience working with student learners Valid Driver’s license required; must obtain a Florida license upon employment. Must maintain a clean driving record to operate an assigned county vehicle. SPECIAL PREFERENCES • Experience coordinating events • Experience in hands-on cultural settings, including interpretive programs • Previous presentation experience in an informal or classroom setting SPECIAL REQUIREMENTS • Regular hours for this position are Tuesday – Saturday, evening work may be required. All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

Responsibilities

The Visitor Engagement Specialist facilitates visitor services and supports daily operations at the Polk County History Center. This includes managing tours, volunteer scheduling, gift shop operations, and ensuring positive guest experiences.