Visitor Experience Ambassador at Toronto and Region Conservation

Vaughan, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

25.43

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Mathematical Functions, MS Office Suite, Point of Sale Systems, Cash Handling, Event Booking, Clerical Support, Cleaning Duties

Industry

Environmental Services

Description

Position Details: Current Rate of Pay: Min = $21.92/hr, Max = $25.43/hr Employment type: Temporary Contract Duration of employment: 7 Weeks Hours of work: Variable up to 40 hrs/week Work location: Kortright Center for Conservation Division: Education and Training Business unit: Kortright Programs Travel: 0% Hybrid Work: No Existing Vacancy: Yes About TRCA: With more than 60 years of experience, Toronto and Region Conservation Authority (TRCA) is one of 36 Conservation Authorities in Ontario, created to safeguard and enhance the health and well-being of watershed communities through the protection and restoration of the natural environment and the ecological services the environment provides. TRCA is considered the provincial leader in conserving, restoring, and managing natural resources to advance safe and sustainable development. Also, TRCA was recently recognized as a Greater Toronto’s Top Employer for 2026 and a Canada’s Greenest Employer for 2025. To apply to this posting, click on the “Apply” icon. Please submit your resume and cover letter in one file (PDF or Word) and upload using only the ‘Resume’ feature within the application prior to 11:59 pm on January 02, 2026. How you will contribute as part of the TRCA team: The Visitor Experience Ambassador is responsible for delivering exceptional customer service to all visitors of TRCA sites and facilities, by greeting visitors, answering general inquiries, processing gate admissions and providing directions and program information. The Visitor Experience Ambassador is also responsible for site admissions and transactions, sales assistance and transactions using point of sale systems. Major Responsibilities: Provide site admission and sound customer service to TRCA site and facility visitors. Greets and engage with visitors to TRCA sites and facilities providing directions and program information both in person and by phone Maintains a current knowledge of site and facility programs and programs at other facilities as required to ensure effective visitor experience when addressing inquiries Process admissions, gift shop sales, snack bar (dependent on location) payments and transactions using point of sale systems Cash handling including counting floats and summation of daily sales Assist with booking of events as required Provides general clerical support and duties, including stocking gift shop shelves as required Conducts basic cleaning duties to ensure a neat and tidy environment What will you need to succeed: Education (degree/diploma/certifications/licenses) Minimum pursuing a high school diploma or equivalent Experience Previous experience working or volunteering in a customer service capacity Knowledge/Skill/Ability - Competencies Ability to communicate effectively with tact and courtesy Ability to prioritize and take action on the needs of both internal and external customers Understanding and application of basic mathematical functions (e.g., adding, subtracting, measuring, money computation) Proficiency in MS Office suite including online software such as MS teams, WebEx, and SharePoint Must be flexible to work all required shifts, including weekends and holidays What TRCA has to offer you: As part of a progressive team you will have the opportunity to make a positive impact to preserving and protecting nature, while maintaining a balance between the natural environment and built environment. Working with experts within our field, you will join a team of colleagues that are committed to TRCA’s core values by demonstrating the following behaviours; integrity, collaboration, accountability, respect, and excellence (icare). You will be part of a diverse and inclusive organization that: Makes a positive difference in the communities we serve. Fosters high performance and collaborative teams. Provides continuous learning and development opportunities. Offers a comprehensive compensation and benefits program (including Defined Benefit Pension Plan – OMERS/OTPP). Pregnancy & Parental Leave Top-Up Program. Provides unique TRCA Perks. Provides flexible work arrangements. Offers potential for career growth and advancement. While the Toronto and Region Conservation Authority (TRCA) thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) may be required to undergo a vulnerable sector screening and/or driver’s abstract check as a part of the final step in the hiring process. TRCA is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and TRCA Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to the TRCA. We welcome applications from all qualified persons. Personal information you provide through the TRCA recruitment, selection, and onboarding process is collected under the authority of the Conservation Authorities Act, R.S.O. 1990, c. C.27. Collection of this personal information is necessary for the proper administration of this recruitment process for employment and volunteer positions with TRCA. Personal information is protected from disclosure pursuant to the Municipal Freedom of Information and Protection of Privacy Act. Any questions regarding this collection activity should be directed to the Manager of Records and Information, 5 Shoreham Drive, Toronto, ON, M3N 1S4, (437) 880 2308.

Responsibilities

The Visitor Experience Ambassador is responsible for delivering exceptional customer service to visitors, including greeting them, answering inquiries, and processing admissions. They also handle sales transactions and maintain a tidy environment.